11 Replies Latest reply on Sep 30, 2016 12:09 AM by michno

    FMP/A 15.0.2 updaters

    stefan_s

      Although the process of updating FMP/A is now much easier and straight forward, there is stil one issue that surprised me.

       

      This issue will still make it difficult for end users of some of my solutions, especially those on Windows.

       

      The updater does not seem to be able to automatically close any open files.

       

      Instead it starts, and then asks the user to close the files. This is not good.

       

      Even many freeware/low cost apps can do this.

       

      For this oversight in the updating process, I will still not recommend users of my solutions to have the "Notify me when an update is available" option checked.

        • 1. Re: FMP/A 15.0.2 updaters
          TSPigeon

          stefan_s:

           

          This is currently the expected behavior of the notification and the update process. You might make a suggestion for this to change in the Product Ideas Space.

           

          I am also going to move this thread from the FileMaker Community Feedback Space, which is specifically for input on the Community itself, to the Discussions Space where you should receive more views and potentially more advice on this topic!

           

          TSPigeon

          FileMaker, Inc.

          • 2. Re: FMP/A 15.0.2 updaters
            philmodjunk

            I have to concur with Stefan on this. It's often not clear to a user just which files are open at any given time.

             

            Stefan, post back here when you post that Idea so that others can find it and vote it up.

            • 3. Re: FMP/A 15.0.2 updaters
              michno

              FileMaker Pro Advanced crashes on several machines when selecting Check for updates... in the Help-menu.

              • 4. Re: FMP/A 15.0.2 updaters
                TSGal

                michno:

                 

                What version of FileMaker Pro Advanced are you using when this occurs?  Do you have any plug-ins enabled or a custom menu active?

                 

                What operating system are the machines where the crash occurs?  If any of the machines are Mac OS X, please post the crash report up to, and including, the crashed thread.

                 

                TSGal

                FileMaker, Inc.

                • 5. Re: FMP/A 15.0.2 updaters
                  monkeybreadsoftware

                  The crash report would be useful.

                  Please upload the file and paste a link here. It's a to of text.

                  You find the file in ~/Library/Logs/DiagnosticReports/ in your home folder on Mac.


                  And a full crash report will tell what plugins are installed.

                  • 6. Re: FMP/A 15.0.2 updaters
                    michno

                    To be more specific, when I select Check for updates, a dialogue box comes up saying an internal error (an exception) has occured. I can either continue (default) or crash.

                    image1.png

                    There is also a button for more information. Pressing that gives:

                     

                    Undantagets namn [Exception name]: SUNoFeedURL

                    Beskrivning [Description]: You must specify the URL of the appcast as the SUFeedURL key in either the Info.plist or the user defaults!

                    Användarinfo [User info]: (null)

                     

                     

                    0   CoreFoundation                      0x00007fff872147bb __exceptionPreprocess + 171

                    1   libobjc.A.dylib                     0x00007fff9b981a2a objc_exception_throw + 48

                    2   CoreFoundation                      0x00007fff87291a65 +[NSException raise:format:] + 197

                    3   Sparkle                             0x000000010678d262 -[SUUpdater feedURL] + 340

                    4   Sparkle                             0x000000010678d5a9 -[SUUpdater parameterizedFeedURL] + 61

                    5   Sparkle                             0x000000010678c8d3 -[SUUpdater checkForUpdatesWithDriver:] + 519

                    6   Sparkle                             0x000000010678c65a -[SUUpdater checkForUpdates] + 237

                    7   FileMaker Pro                       0x0000000105503f10 _Z15checkForUpdatesv + 55

                    8   FileMaker Pro                       0x000000010547a9d2 _Z16AppHandleCommandP11FMDocWindowjb + 5528

                    9   FileMaker Pro                       0x00000001054793db _Z17AppExecuteCommandP11FMDocWindowjbb + 261

                    10  FileMaker Pro                       0x00000001057799c4 +[FMCommandBridge executeCommandID:] + 23

                    11  FileMaker Pro                       0x0000000105769ca5 -[NSApplication(FMXApplicationAdditions) privateExecuteCommandID:] + 55

                    12  FileMaker Pro                       0x0000000105769c5c -[NSApplication(FMXApplicationAdditions) executeCommandID:withTarget:] + 104

                    13  libsystem_trace.dylib               0x00007fff9c48f03d _os_activity_initiate + 61

                    14  AppKit                              0x00007fff855344e7 -[NSApplication(NSResponder) sendAction:to:from:] + 456

                    15  AppKit                              0x00007fff85072de2 -[NSMenuItem _corePerformAction] + 324

                    16  AppKit                              0x00007fff85072b4e -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114

                    17  libsystem_trace.dylib               0x00007fff9c48f03d _os_activity_initiate + 61

                    18  AppKit                              0x00007fff850fbb99 -[NSMenu performActionForItemAtIndex:] + 121

                    19  AppKit                              0x00007fff850fbb10 -[NSMenu _internalPerformActionForItemAtIndex:] + 94

                    20  AppKit                              0x00007fff850fba47 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 373

                    21  AppKit                              0x00007fff84fb22ac NSSLMMenuEventHandler + 986

                    22  HIToolbox                           0x00007fff867040d5 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1708

                    23  HIToolbox                           0x00007fff86703346 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 428

                    24  HIToolbox                           0x00007fff86718dc4 SendEventToEventTarget + 40

                    25  HIToolbox                           0x00007fff86764c96 _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 411

                    26  HIToolbox                           0x00007fff867902bb SendMenuCommandWithContextAndModifiers + 59

                    27  HIToolbox                           0x00007fff8679026a SendMenuItemSelectedEvent + 188

                    28  HIToolbox                           0x00007fff8679013d _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 96

                    29  HIToolbox                           0x00007fff86790b77 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 702

                    30  HIToolbox                           0x00007fff86790826 _HandleMenuSelection2 + 460

                    31  AppKit                              0x00007fff84fa2079 _NSHandleCarbonMenuEvent + 239

                    32  AppKit                              0x00007fff8521c322 _DPSEventHandledByCarbon + 54

                    33  AppKit                              0x00007fff855324eb -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 613

                    34  AppKit                              0x00007fff84e16fbd -[NSApplication run] + 926

                    35  FileMaker Pro                       0x0000000105382fad CMacApp_Main + 501

                    36  FileMaker Pro                       0x0000000105448370 main + 49

                    37  libdyld.dylib                       0x00007fff9c25d255 start + 1

                     

                     

                    The computer is running macOS 10.12, and FMPA is 15.0.1.119.

                     

                     

                    Michael

                    • 7. Re: FMP/A 15.0.2 updaters
                      monkeybreadsoftware

                      that is the issue I have, too!

                       

                      see

                      Update check fails for me

                      • 8. Re: FMP/A 15.0.2 updaters
                        TSGal

                        michno:

                         

                        In FileMaker Pro Preferences, under the General tab, do you have "Notify me when an update is available" checked?

                         

                        In addition to FileMaker Pro 15.0.1, do you have an older version of FileMaker Pro installed?  If so, which version?

                         

                        Do you have any plug-ins installed/enabled?  If so, temporarily remove them and try again.

                         

                        Try removing the com.filemaker.client.pro12.plist file in the "[User account] -> Library -> Preferences" folder.

                         

                        Keep me updated with any progress.

                         

                        TSGal

                        FileMaker, Inc.

                        • 9. Re: FMP/A 15.0.2 updaters
                          michno

                          Notify me was not checked. Checked it, quit and restarted. Nothing happens.

                           

                          No older versions, but FileMaker Pro 15.0.1 (not Advanced) is also installed. This updated fine.

                           

                          BUT, two plug-ins were installed (Reactor and BaseElements) were installed and removing them made updating possible.  (Removing the plist-file made no difference).

                           

                          So I guess case solved.

                          • 10. Re: FMP/A 15.0.2 updaters
                            Markus Schneider

                            I think that I have to write issue reports for this. The new behavior doesn't fit the needs of a company IT, it might fit for hime users

                            There are quite a few threads concerning this - and I'm afraid that 'this is the new behavior' means that there is no issue... so, feature requests, as mentioned by TSPigeon. Have to make clear, that I do _not_ agree

                             

                            Here, it is an issue.

                             

                            )-:

                            1 of 1 people found this helpful
                            • 11. Re: FMP/A 15.0.2 updaters
                              michno

                              A note to my post above. The plugins were in ~/Library/Application Support/FileMaker/Extensions and so were also available to my other installation, and did apparently not interfere with upgrading there.

                               

                              A question to Markus Schneider: how do you normally get the users updated?

                              My users are in seven offices in five countries. Getting them to select "Check for updates" or just click Install now (if it auto-checks) is way easier (assuming the updating actually works) than getting them to download an updater, quit FileMaker, run updater etc.