1 2 3 4 Previous Next 49 Replies Latest reply on Dec 14, 2016 4:42 AM by Karsten

    Filemaker 15.02 does not print

    Karsten

      After installing the update for Filemaker Pro Advanced 15.02 the print dialog only allows saving a document. No printing possible. I'm wondering if others have the same issue.

       

      MacOS 10.12 Sierra

       

       

      fmp1502-printing.png

       

      Message was edited by: Karsten Risseeuw

        • 1. Re: Filemaker 15.02 does not print
          TSPigeon

          Karsten:

           

          Thank you for your post!

           

          I am unable to reproduce this issue via "Print..." from the File Menu nor the Dialog populated by the Print script-step. I receive a Print Button.

          Screen Shot 2016-09-28 at 1.02.04 PM.png

           

          How are you triggering the dialog?

          Does this occur when printing from a New Solution File?

           

          I am also going to move this thread from the FileMaker Community Feedback Space, which is specifically for input on the Community itself, to the Discussions Space where you should receive more views and potentially more advice on this topic!

           

          TSPigeon

          FileMaker, Inc.

          • 2. Re: Filemaker 15.02 does not print
            Benjamin Fehr

            Please check with TSGal

            She checked with my file resources, was able to replicate and has it already forwarded to Dev. Dept.

            FMI had this reported to Apple Inc. afaik

            @Karsten, TSGal figured out that running "Recover file..." with your primary file could solve this issue (for a while).

            Did for me

            1 of 1 people found this helpful
            • 3. Re: Filemaker 15.02 does not print
              philmodjunk

              What does "for a while" mean?

              • 4. Re: Filemaker 15.02 does not print
                Karsten

                Hi

                 

                Thank you for your reply. I found the following:

                - It does not occur with every file

                - It does not occur with a New Solution

                - Recovery fixed it (see below).

                 

                Regards

                Karsten

                 

                --

                 

                The file had a very old origin (originally version 4) belonging to a set of files making up the solution. They ran fine in FMP15. Up until now. Recovering the files surfaced some problems:

                 

                2016-09-29 09:53:04.970 +0200    LOHNART.fmp12    8495    WARNING: problems were detected while recovering the database.  The recovered file should NOT be used going forward; copy only the most recent work from it into a backup copy of the original file.

                2016-09-29 09:53:04.970 +0200    LOHNART.fmp12    0    File blocks: scanned and rebuilt 60 block(s), dropped 0 invalid data block(s)

                2016-09-29 09:53:04.970 +0200    LOHNART.fmp12    0    Schema: scanned fields and tables; some problems were found...

                2016-09-29 09:53:04.971 +0200    LOHNART.fmp12    0      fields created to match record data: 0

                2016-09-29 09:53:04.971 +0200    LOHNART.fmp12    0      field values deleted due to invalid ID or repetition: 0

                2016-09-29 09:53:04.971 +0200    LOHNART.fmp12    0      records deleted due to invalid ID: 0

                2016-09-29 09:53:04.971 +0200    LOHNART.fmp12    0    Structure: scanned; 1 item(s) modified

                2016-09-29 09:53:04.971 +0200    LOHNART.fmp12    0    File size after recovery is 262144 bytes

                2016-09-29 09:53:04.971 +0200    LOHNART.fmp12    0    *** Completed recovery to 'LOHNART.fmp12'

                 

                The dashboard file came up with:

                 

                2016-09-29 09:58:43.228 +0200    MENU.fmp12    0      Recovering: custom menu set 'Angepasstes Menüset 1' (2)

                2016-09-29 09:58:43.228 +0200    MENU.fmp12    0    Deleted last used page format

                2016-09-29 09:58:43.228 +0200    MENU.fmp12    0    Deleted last used print settings

                2016-09-29 09:58:43.229 +0200    MENU.fmp12    0    Deleted last used layout formatting defaults

                2016-09-29 09:58:43.229 +0200    MENU.fmp12    0    Deleted last used window settings

                2016-09-29 09:58:43.229 +0200    MENU.fmp12    0    Deleted last used import orders

                2016-09-29 09:58:43.229 +0200    MENU.fmp12    0    Deleted last used export orders

                2016-09-29 09:58:43.229 +0200    MENU.fmp12    0    Deleted last used sort orders

                2016-09-29 09:58:43.229 +0200    MENU.fmp12    0    Deleted last used request sets

                2016-09-29 09:58:43.229 +0200    MENU.fmp12    0    Deleted last used found sets

                 

                Fixed after recovery.

                • 5. Re: Filemaker 15.02 does not print
                  Benjamin Fehr

                  8495    WARNING: problems were detected while recovering the database.  The recovered file should NOT be used going forward; copy only the most recent work from it into a backup copy of the original file.

                   

                  matches my recovery-protocol. I assume that  "LOHNART.fmp12" is the primary file of your solution(?).

                  • 6. Re: Filemaker 15.02 does not print
                    Benjamin Fehr
                    1 of 1 people found this helpful
                    • 7. Re: Filemaker 15.02 does not print
                      TSGal

                      Karsten:

                       

                      Development and Testing are aware of this issue, and since this also occurs in other applications, this information has also been sent to Apple.  One of our testers discovered that once you save a file to PDF, the next time Print is invoked, only the Save option is available.  Currently, the only workaround is to recover the file.

                       

                      TSGal

                      FileMaker, Inc.

                      • 8. Re: Filemaker 15.02 does not print
                        TSGal

                        Karsten:

                         

                        I forgot to mention that your post has been attached to the original report.  When more information becomes available, I will post again.

                         

                        TSGal

                        FileMaker, Inc.

                        • 9. Re: Filemaker 15.02 does not print
                          jonmyrah

                          TSGal:

                           

                          I have also experienced this issue after saving a file PDF, then trying to print and only having the "Save" option available. Though I was able to get the print option back just by closing my file, restarting FileMaker Pro, and opening my file again. I did not need to recover the file.

                           

                          Jon

                          • 10. Re: Filemaker 15.02 does not print
                            Benjamin Fehr

                            didn't work for me.

                             

                            TSGal

                            Do we have a guess what it is that triggers this issue?

                            We once had the idea that any Print-as-PDF OR open in Apple Preview task could be the cause?!

                            • 11. Re: Filemaker 15.02 does not print
                              TSGal

                              Benjamin Fehr:

                               

                              I cannot speculate.  I can only tell you what Testing has observed in FileMaker Pro and other applications, and that the information has been sent to Apple for review.  The notes include several instances of printing to PDF that invokes the "Save" option, and then prior SUBSEQUENT printing steps only showing "Save".

                               

                              TSGal

                              FileMaker, Inc.

                              1 of 1 people found this helpful
                              • 12. Re: Filemaker 15.02 does not print
                                johnswhitehead

                                I had the exact same problem in FMPAdvanced 14.06. Recovering the file sorted it.

                                • 13. Re: Filemaker 15.02 does not print
                                  Benjamin Fehr

                                  … but using a recovered file is always a big risk.

                                  In my case, a simple

                                       go to Layout (by calculation)

                                  won't work anymore on a current FMP release but does work on a newer release

                                  • 14. Re: Filemaker 15.02 does not print
                                    Datastudio

                                    When I try to print in FM 14 and FM 15 Mac OS X Sierra opens Preview instead of printing??!! Anyone else has same problem?

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