9 Replies Latest reply on Oct 7, 2016 2:40 PM by TSGal

    Page Setup Error when changing Scale

    Jade

      Product and version: FileMaker Pro Advanced 15.0.2.220

      OS and version: macOS 10.12

      Browser and version: n/a

      Hardware: Mac mini (Late 2012)

       

      Description: When attempting to change the scale in the Print Setup Dialog box (e.g. change the preset 68% to 90%), this error message is displayed:

      "The value in the "Scale" field is out of range.

      Resetting to previous value…

      OK"

      This did not occur in prior versions/operating systems

       

      How to replicate:  Select a PDF to print.  Choose "Page Setup…" from the File menu.  Change the "Scale" value.  Press the tab key.

      Workaround:  Click the OK button in the Error dialog box.  The value entered is then accepted (not reset as indicated).

       

      Granted, this is a relatively minor annoyance.  Since there are several reports of problems associated with the print/save dialog, you might as well fix this at the same time.

      Print Dialog Error.jpeg

        • 1. Re: Page Setup Error when changing Scale
          TSGal

          Jade:

           

          Thank you for your post.

           

          I am unable to replicate the issue using FileMaker Pro Advanced 15.0.2 under macOS Sierra 10.12.

           

          I am not sure how your preset is 68%, as mine is 100%.  Even after I change it to 68%, click OK, and come back to Page Setup, I can change it to 90%.

           

          Let me know what other steps I need to take to replicate the issue.

           

          TSGal

          FileMaker, Inc.

          • 2. Re: Page Setup Error when changing Scale
            Jade

            Strange.  My test file does it all the time, every time.

             

            • New file
            • 1 Table
            • Add 1 Field:
              • Container
              • Interactive PDF
            • Add new Record
            • Insert PDF into Container (do not check "Store only a reference to file")
            • Click on Container PDF to select it
            • Choose "Page Setup…" from File menu
            • Double click the "100%" in the "Scale" field
            • Enter 90 or other valid number
            • Press tab or return key

            Error.jpeg

            • 3. Re: Page Setup Error when changing Scale
              TSGal

              Jade:

               

              Temporarily create a new Mac user account, login to the new user account, launch FileMaker Pro Advanced 15.0.2 and repeat your steps above.  Does the issue still occur?

               

              TSGal

              FileMaker, Inc.

              • 4. Re: Page Setup Error when changing Scale
                Jade

                There is a slight difference with the new Mac user:

                When the page setup dialog opens, the scale (100%) is selected (highlighted) in the new Mac user.  It was not selected in the original Mac user.

                 

                If I hit return while it is selected it works without error.

                 

                If I deselect the scale value by clicking behind the "%" and then reselect it before I change the the value (e.g. 100 to 90), it generates the same error message as the original Mac user.

                 

                HTH,

                Jade

                • 5. Re: Page Setup Error when changing Scale
                  Jade

                  Another difference that I found:

                   

                  If I select the 100% (including the % character) instead of 100 which is what is selected when I double click the scale field, then it works correctly on the original Mac user too.

                   

                  If I only select 100 and change it to 90, it generates the error message.

                   

                  In other words, if I triple click the scale field (which selects all characters including the %), then it works correctly

                  • 6. Re: Page Setup Error when changing Scale
                    Jade

                    I found some other 3rd party applications that have not been updated to macOS Sierra that behave the same way.

                    • 7. Re: Page Setup Error when changing Scale
                      TSGal

                      Jade:

                       

                      Thank you for the additional information.  I can now replicate the issue.

                       

                      Like you, I am able to replicate the issue in other applications (e.g., Safari, Chrome).

                       

                      Although this is probably a macOS Sierra 10.12 issue, I have sent all information to our Development and Testing departments for review, so they can confirm and make sure Apple is aware of this issue.

                       

                      TSGal

                      FileMaker, Inc.

                      • 8. Re: Page Setup Error when changing Scale
                        Jade

                        @TSGal,

                         

                        I agree.  It's most likely a macOS 10.12 issue. 

                         

                        Thank you!

                        • 9. Re: Page Setup Error when changing Scale
                          TSGal

                          Jade:

                           

                          Testing has replicated the issue, and confirmed it is a macOS Sierra 10.12 issue, as the error is reproducible in other applications.

                           

                          TSGal

                          FileMaker, Inc.