AnsweredAssumed Answered

Caller ID All Client Refresh

Question asked by GoogleMac on Oct 5, 2016
Latest reply on Oct 6, 2016 by Johan Hedman

I have a caller ID system in place that can only update the incoming calls portal (on the side of the layout) when the refresh button is pressed. My caller ID is being populated by PHP. I set it up to commit the records and then onRecordCommit in the Caller ID file, the refresh script is called in the main file. In theory, this should work, but I can't get the portal to add a new row with the caller ID.


I have tried using the PHP newScriptCommand to bypass the onRecordCommit, but this doesn't work properly. I believe it only runs that script on the server machine, but I need all clients to be refreshed.


Simply, I just need the portals on my client computers to show the newly added record once it is created in the Caller ID database on the server. I don't want the office workers to have to push a refresh button- this should be automated.



What are your thoughts? I certainly don't expect you to do the work for me, but I do value your insight.