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Problem with FileMaker 15 hanging for several minutes when opening a file.

Question asked by cranstonit on Oct 7, 2016
Latest reply on May 5, 2017 by cranstonit

FileMaker Pro 15.02 is installed on Mac OS 10.12.    When opening a remote file FileMaker hangs for several minutes (3-5 minutes) after entering the user name and password.   Eventually the database opens and FileMaker works as expected.     Any ideas as to how to fix this problem.   Have tried numerous troubleshooting steps including uninstall and reinstall of FileMaker Pro and also manually deleting cache, saved state and preference files.