A lot of folks ask questions by starting with the Start a Discussion link. So the question can never be marked as correct. It would be nice if the Question icon was included somewhere. I don't know how to reach out to Jive.
A lot of folks ask questions by starting with the Start a Discussion link. So the question can never be marked as correct. It would be nice if the Question icon was included somewhere. I don't know how to reach out to Jive.
here are the screenshots
1. start a discussion
the option to check as question can be left blank, then:
2. change within 15 minutes after submit
beverly
Thanks Beverly.
The problem is that I don't have the problem. It's the folks who ask a lot of questions and only see the "Actions" group, which doesn't include Ask a Question. And, somehow, it's not intuitive to just type into "Type your question" and "Ask it". That all - just a pet peeve. I think people's eyes are drawn to "Start a discussion".
yes, David. my answers rarely reach out to a single person.
perhaps we need a Doc with FAQ's such as this???
beverly
Ah, indeed, Beverly - I forget sometimes that it's a forum (and other times can't forget it).
It would be cool if Jive could round out the Discussions page with something like this:
good feedback, David!
I believe this is what you want (in JIVE HELP):
"Setting Up the Ask Widget"
This is what JIVE help says about your topic:
"Getting More Out of Discussions and Questions"
it specifies the "Unanswered Questions widget" which has not been used in this forum. But that would be handy, too.
beverly
When you start a discussion, I believe you have the option to change to a question within a period of time (even after submit). I will look for screen shots on this.
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