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Any recommendations for software to provide Tech Support for iPads?

Question asked by philmodjunk on Oct 17, 2016
Latest reply on Oct 20, 2016 by philmodjunk

We have over 300 iPads in the field using FM GO and GoZync to collect data and to synch back to one of our servers. Overall, it works well and we only encounter tech support issues with a small fraction of the users.

 

But from time to time, those providing tech support to these users wish that they could set up a screen share such as can be done with various utilities for a regular mac or windows system. (some of our users are VERY technically challenged...)

 

Does anyone know of a tool that could make that level of support possible? (assuming a good wireless connection to the internet--which is a whole other challenge that we face.)

 

We've seen at least one tool that facilitates screen captures--which is better than nothing, but also not really much more than you can do with email and pressing the power and home buttons to do your own captures so I'm just wondering if anyone has a tool for this type of support that they can recommend.

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