4 Replies Latest reply on May 5, 2017 10:22 AM by TSGal

macOS FMP print step won't save duplex setting

ErichWetzel Oct 20, 2016 9:23 AM

Mac OS 10.12

FMP 15.0.2.220

Xerox and HP printers

Longstanding (years) scripts with print steps where printer settings are saved have suddenly stopped duplex printing and retaining the setting to duplex print. No problems with this issue until we moved to macOS 10.12 and FMP 15.0.2.220 which is compatible with 10.12 if I read the documentation correctly.

The printer selected for use does not change the behavior.

I have tried to edit the settings and save to re-select the duplex box. On opening the saved print settings again the duplex box is not checked.

I have tried making new scripts with only page setup and print settings and cannot get the duplex print box to stay selected.

We have been accustomed to printing multipage documents for years without interaction and are now having trouble reversing that and selecting duplex manually.

Thanks

-Erich Wetzel

1. Re: macOS FMP print step won't save duplex setting

TSGal Oct 21, 2016 10:19 AM (in response to ErichWetzel)

ErichWetzel:

Thank you for your post.

I am able to replicate the issue with FileMaker Pro 15.0.2 under macOS Sierra 10.12. The issue does not occur with FileMaker Pro 15.0.2 under Mac OS X 10.11.6 nor under Mac OS X 10.10.5.

I have forwarded your post to our Development and Testing departments for review. When I receive any feedback, I will let you know.

TSGal
FileMaker, Inc.
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2. Re: macOS FMP print step won't save duplex setting

TSGal Oct 24, 2016 2:00 PM (in response to ErichWetzel)

ErichWetzel:

Our Testing department has been able to replicate the issue with FileMaker Pro 15.0.2 and Pages. All information has been sent to Development for further review.

TSGal
FileMaker, Inc.
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3. Re: macOS FMP print step won't save duplex setting

ErichWetzel Oct 25, 2016 8:06 AM (in response to TSGal)

Thank you for looking into it.

-Erich
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4. Re: macOS FMP print step won't save duplex setting

TSGal May 5, 2017 10:22 AM (in response to ErichWetzel)

ErichWetzel:

My apologies for the late response. This issue was addressed in a subsequent update of macOS Sierra 10.12.2.

TSGal
FileMaker, Inc.
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macOS FMP print step won't save duplex setting

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