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Printer Issues - Pulling from the wrong tray

Question asked by bgustin on Oct 20, 2016
Latest reply on Oct 20, 2016 by philmodjunk

I have an invoicing solution that for years has worked fine with many different printers over the years.  We just purchased a new HP printer that is having issues printing from the standard tray (tray 2), It always wants to pull from tray 1 (manual feed tray).  All of our other programs we use pull from tray 2, except FMP.  All of the printing is scripted with Print Setup to pull "Letter" size paper from "Printer Auto Select" Source.  I know I can change it to pull from "Tray 2", but not all of our printers we use have the same tray options.  Is there anything that I am missing?