Say "no"

Discussion created by malachydevlin on Oct 26, 2016
Latest reply on Oct 27, 2016 by fmpdude

having delivered a huge (1yr) project I have 1 particular user who insists on asking for petty changes, age old problem I know.

eg can you change a button from "add" to "add customer" and so on..

I don't have a slick way with words so what gentle, polite way could I make the point that I'm not doing that Without offending the user.