AnsweredAssumed Answered

SSL import with FMcloud fails to decrypt key

Question asked by Jonathan Jeffery on Oct 27, 2016
Latest reply on Nov 10, 2016 by Jonathan Jeffery

Product and version: FMcloud


When trying to import a GoDaddy Standard SSL pem file (and associated key file), we get the error "Cannot decrypt the private key file with the password. Make sure the key file and password are correct. Error: 20408 (File read error)"


However, the certificate and key pair (and key password) are all correct -- the same pem files can be imported on any of our conventional servers (FMS on a Windows 2008 virtual server, and FMS15.0.2 on two Mac Minis running macOS 10.12).


There's no documentation on SSL on FMcloud, other than the list of supported certificates ( List of supported SSL certificate types and vendors for FileMaker platform | FileMaker ) which states that GoDaddy Standard SSL is compatible.


Is there a difference in the file format required (? pfx or crt), or does your list of supported certificates need to be updated?


How to replicate

Open FMcloud admin console and attempt to import a certificate. Tried using Safari on a Mac, and iE on Windows.