Discussion created by cillion on Oct 28, 2016
Latest reply on Oct 31, 2016 by Mike_Mitchell

Hi there!

Am trying to get a case to work. If a supportcase does have more than 0 related supportlines the status should be Started, if the same thing is true AND one of the supportline has an empty field for Time_ended the the supportline is Working at the moment. There also should be a script that finishes the supportcase off with filling another status field just for that pupose. This is my case now that is not working proparly for the status field:


Case (

customer_support_SUPPORTLINES::id  >  0 and IsEmpty ( ustomer_support_SUPPORTLINES::id::Time_ended ) ; "Working" ;


customer_support_SUPPORTLINES::id  >  0 ; "Started" ;


customer_SUPPORT::status_change_for_script = "Done" ; "Done" ;


"Unstarted" )