False positive on manual check for update

Discussion created by CamelCase_data

on Nov 4, 2016
Latest reply on Nov 4, 2016 by TSGal

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There seems to be an issue with the way the version/build number is handled when checking for updates - at least with certain builds.

When I choose Help > Check for updates... in my FileMaker Pro Advanced 15, installed as 15.0.2 with an installer downloaded from my FBA FileMaker Pro 15 Advanced Software (NFR) license (at ..../emea_fba_ftn/...), running on OS X 10.10.5, I get the attached message saying that there is an update, even though I'm on the latest version.

Worse, downloading and running the update results in a broken FMPA app which doesn't work (so I had to go download the full installer again).

I don't get this on a couple of other installations, where I had installed 15.0.1 and then run the update.

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TSGal Nov 4, 2016 9:31 AM

CamelCase201507:

Thank you for your post.

Our Development and Testing departments are aware of this issue when you have two copies of FileMaker Pro 15 on the same machine. Is this what is occurring?

TSGal

FileMaker, Inc.

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CamelCase_data

@ TSGal on Nov 4, 2016 10:11 AM

No, I'm afraid that's not the case here. I do have FileMaker Pro Advanced 11-15 installed, but only the one FileMaker Pro Advanced 15 (and no FileMaker Pro 15).

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TSGal @ CamelCase_data on Nov 4, 2016 11:02 AM

CamelCase201507:

Thank you for the information.

I have discovered that another customer (via telephone Support) has run into a similar issue, and Development and Testing are aware of that issue. Development has noted that FileMaker Pro on Mac uses the same preferences file for all versions of FileMaker Pro. So, the preferences file plays some role with the updater. No other information is available. Investigation is continuing.

I have attached your post to this report. When more information becomes available, I will post again.

TSGal

FileMaker, Inc.

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TSGal @ CamelCase_data on Nov 4, 2016 11:04 AM

CamelCase201507:

A tester asked if any plug-ins were enabled?

TSGal

FileMaker, Inc.

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CamelCase_data

@ TSGal on Nov 4, 2016 11:17 AM

Yes, "lots" of plugins. Though that's not any different from another Mac of mine where I don't get this issue (and that Mac also has FMPA 11-15 installed, and runs 10.10.5).

Also, disabling all plugins doesn't change anything.

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TSGal @ CamelCase_data on Nov 4, 2016 11:33 AM

CamelCase201507:

Thanks for the quick answer. I have sent your answer back to the tester for review.

TSGal

FileMaker, Inc.

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6 Replies

TSGal Nov 4, 2016 9:31 AM
CamelCase201507:

Thank you for your post.

Our Development and Testing departments are aware of this issue when you have two copies of FileMaker Pro 15 on the same machine. Is this what is occurring?

TSGal
FileMaker, Inc.
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CamelCase_data @ TSGal on Nov 4, 2016 10:11 AM
No, I'm afraid that's not the case here. I do have FileMaker Pro Advanced 11-15 installed, but only the one FileMaker Pro Advanced 15 (and no FileMaker Pro 15).
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TSGal @ CamelCase_data on Nov 4, 2016 11:02 AM
CamelCase201507:

Thank you for the information.

I have discovered that another customer (via telephone Support) has run into a similar issue, and Development and Testing are aware of that issue. Development has noted that FileMaker Pro on Mac uses the same preferences file for all versions of FileMaker Pro. So, the preferences file plays some role with the updater. No other information is available. Investigation is continuing.

I have attached your post to this report. When more information becomes available, I will post again.

TSGal
FileMaker, Inc.
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TSGal @ CamelCase_data on Nov 4, 2016 11:04 AM
CamelCase201507:

A tester asked if any plug-ins were enabled?

TSGal
FileMaker, Inc.
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CamelCase_data @ TSGal on Nov 4, 2016 11:17 AM
Yes, "lots" of plugins. Though that's not any different from another Mac of mine where I don't get this issue (and that Mac also has FMPA 11-15 installed, and runs 10.10.5).

Also, disabling all plugins doesn't change anything.
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TSGal @ CamelCase_data on Nov 4, 2016 11:33 AM
CamelCase201507:

Thanks for the quick answer. I have sent your answer back to the tester for review.

TSGal
FileMaker, Inc.
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False positive on manual check for update

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