6 Replies Latest reply on Nov 4, 2016 11:33 AM by TSGal

False positive on manual check for update

CamelCase_data Nov 4, 2016 3:50 AM

There seems to be an issue with the way the version/build number is handled when checking for updates - at least with certain builds.

When I choose Help > Check for updates... in my FileMaker Pro Advanced 15, installed as 15.0.2 with an installer downloaded from my FBA FileMaker Pro 15 Advanced Software (NFR) license (at ..../emea_fba_ftn/...), running on OS X 10.10.5, I get the attached message saying that there is an update, even though I'm on the latest version.

Worse, downloading and running the update results in a broken FMPA app which doesn't work (so I had to go download the full installer again).

I don't get this on a couple of other installations, where I had installed 15.0.1 and then run the update.

Screen Shot 2016-11-04 at 11.42.44.png 246.7 K

1. Re: False positive on manual check for update

TSGal Nov 4, 2016 9:31 AM (in response to CamelCase_data)

CamelCase201507:

Thank you for your post.

Our Development and Testing departments are aware of this issue when you have two copies of FileMaker Pro 15 on the same machine. Is this what is occurring?

TSGal
FileMaker, Inc.
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2. Re: False positive on manual check for update

CamelCase_data Nov 4, 2016 10:11 AM (in response to TSGal)

No, I'm afraid that's not the case here. I do have FileMaker Pro Advanced 11-15 installed, but only the one FileMaker Pro Advanced 15 (and no FileMaker Pro 15).
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3. Re: False positive on manual check for update

TSGal Nov 4, 2016 11:02 AM (in response to CamelCase_data)

CamelCase201507:

Thank you for the information.

I have discovered that another customer (via telephone Support) has run into a similar issue, and Development and Testing are aware of that issue. Development has noted that FileMaker Pro on Mac uses the same preferences file for all versions of FileMaker Pro. So, the preferences file plays some role with the updater. No other information is available. Investigation is continuing.

I have attached your post to this report. When more information becomes available, I will post again.

TSGal
FileMaker, Inc.
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4. Re: False positive on manual check for update

TSGal Nov 4, 2016 11:04 AM (in response to CamelCase_data)

CamelCase201507:

A tester asked if any plug-ins were enabled?

TSGal
FileMaker, Inc.
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5. Re: False positive on manual check for update

CamelCase_data Nov 4, 2016 11:17 AM (in response to TSGal)

Yes, "lots" of plugins. Though that's not any different from another Mac of mine where I don't get this issue (and that Mac also has FMPA 11-15 installed, and runs 10.10.5).

Also, disabling all plugins doesn't change anything.
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6. Re: False positive on manual check for update

TSGal Nov 4, 2016 11:33 AM (in response to CamelCase_data)

CamelCase201507:

Thanks for the quick answer. I have sent your answer back to the tester for review.

TSGal
FileMaker, Inc.
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