4 Replies Latest reply on Nov 28, 2016 8:03 AM by TSPigeon

    Can't open FM13 at all on my Mac

    paulhellard

      I have all the latest operating system updates, but I now cannot open the FMPro application at all, thus locking me out of all my data.   What gives?

       

      I have Filemaker Pro 13.0.5, 'running' on my MacBook Pro.

       

      Screen Shot 2016-11-25 at 3.02.50 pm.png

        • 1. Re: Can't open FM13 at all on my Mac
          Benjamin Fehr

          I can't replicate at all.

          FMPA 13.0v9 shows no issue with macOS Sierra (currently 10.12.2 beta3) on my MBP Retina (Late 2013).

          Do you get any error messages?

          • 2. Re: Can't open FM13 at all on my Mac
            jormond

            Double-check your settings ( Security/Privacy ) to make sure FM is not "blocked".

            • 3. Re: Can't open FM13 at all on my Mac
              jormond

              I would uninstall FM completely, and then reinstall. There may be some legacy preferences that are not compatible with Sierra. This is the process that gets all of the folders, etc. FIRST, make sure you backup your files in a safe place, along with any plugins you have installed.

               

              Reference: https://community.filemaker.com/thread/166048

               

               

              1. Uninstall FileMaker Pro

               

              2. Open a Finder Window

                     - Click on the Go Menu and select Computer

                     - User > Shared > Delete the FileMaker Folder

               

              3. Click the Go Menu > Hold Option and Select Library...

                     - ~/Library/Application Support > Delete "FileMaker" folder

                     - ~/Library/Caches > Delete any "com.filemaker..." folders

                     - ~/Library/Caches > Delete the "FileMaker" folder

                     - ~/Library/Preferences >  Delete any "com.filemaker...plist" files

                     - ~/Library/Saved Application State > Delete any "com.filemaker..." folders

              • 4. Re: Can't open FM13 at all on my Mac
                TSPigeon

                paulhellard:

                 

                Thank you for your post!

                 

                If you upgraded to OS X 10.12.1 from an older version (such as 10.11) while FileMaker Pro 13 was still installed, I would recommend a reinstall as jormond did. Keep in mind FileMaker Pro 13 is not tested working on OS X 10.12 Sierra, so if you run into other problems after reinstall you may want to upgrade to FileMaker Pro 15.

                 

                I am also going to move this thread from the FileMaker Community Feedback Space, which is specifically for input on the Community itself, to the Discussions Space where others might find your post easier and offer further advice.

                 

                I hope this helps!

                 

                TSPigeon

                FileMaker, Inc.