6 Replies Latest reply on Dec 4, 2016 3:44 PM by erolst

    FLT when FMS crashes

    ericjungemann

      A quick FLT question . . .

       

      Sometimes, when we have a server that has crashed and can't come up quickly, we'll bring the customer up shared on another computer to get through the day while moving new hardware, doing FMS reinstall, moving the data etc. takes place after hours in these medical and veterinary environments.

       

      As the FLT FMP license behaves differently than a regular retail FMP, is this still possible?

       

      Thanks,

       

      Eric

        • 1. Re: FLT when FMS crashes
          wimdecorte

          Not sure I get the question.  You're asking about the FMP client licensing but talking about spinning up a new server?

           

          If you only have one FMS license (be it FLT or legacy) then you can't spin up a second machine with the same license.  Does that answer your question?   But this scenario does not change with the type of licensing (except if you have something like a site license - in which case you'd never consider FLT to being with).

           

          You can also just set up the primary/standby setup and that would take care of your scenario with just one FMS license.

          • 2. Re: FLT when FMS crashes
            ericjungemann

            Hi Wlm,

             

            Thanks for responding.  I've got the license number part down (can't have two legacy and I presume two FLT on the same network with the same license).

             

            I'm talking about emergency first aid.  Hospital FMS crashes due to hardware.  We'll try and get them up and running temporarily in shared mode on another computer while the hardware, OS or FMS issue is fixed.

             

            It seems like the FLT FileMaker Pro license needs a valid FLT FMS machine/license to connect to.  In other words, an FLT FMP license cannot run shared. 

             

            Or stating it another way, they are down until a valid FLT FMS instance is up.  Which means that if a temp situation is being set up, we need to install the FLT FMS instance, get them up, and then deinstall that temp instance and get them back up on their regular or replacement machine.

             

            Does that make sense?

            • 3. Re: FLT when FMS crashes
              wimdecorte

              ericjungemann wrote:

               

              Or stating it another way, they are down until a valid FLT FMS instance is up. Which means that if a temp situation is being set up, we need to install the FLT FMS instance, get them up, and then deinstall that temp instance and get them back up on their regular or replacement machine.

               

              Does that make sense?

               

              In general terms this is correct; however, the primary/standby feature is meant exactly to cover these types of scenarios and does not involve emergency installs and clean-ups afterwards.   And you can do it with just the one license.

              • 4. Re: FLT when FMS crashes
                ericjungemann

                Thanks Wlm,

                 

                I'm on my way to read up on that.  Currently we only have legacy SBA licenses.

                 

                I appreciate you taking the time (and all the posts you do for the community).

                 

                Eric

                • 5. Re: FLT when FMS crashes
                  ericjungemann

                  Hi Wlm,

                   

                  I think you were referring to the primary and standby server options (also available in legacy FMS).

                   

                  Really good for our human side medical software where money is no object.  They do think money is tight but in reality they have $3.2 trillion to play with.  About $10K per person (compared to what we all know we spend on our pets).

                   

                  But a bit too complex for our veterinary side where money is tight and no IT folks exist.  Retail medicine (optometrist, dentist, vet) are really different.  We still run into folks in 2016 that don't have a computer system.  And the most progressive folks have a standby Apple Specialist or someone in house with some skills.

                   

                  But, this is all about setting expectations (which is in our court as the software provider).  On the veterinary side, they generally (with exceptions) don't 'armor up' enough with frequent backups, strong storage etc.  They really are small business doing complex medicine with fewer folks.  So, as we transition them, it is more about making sure that they understand that an option previously available to them is no longer available, but the new licensing provides lots of other advantages over the FMS+concurrent pricing or the FMS with only one iOS license.

                   

                  Thanks for taking the time (again).

                   

                  Eric

                  • 6. Re: FLT when FMS crashes
                    erolst

                    ericjungemann wrote:

                    They do think money is tight but in reality they have $3.2 trillion

                    After deducting management bonuses, there could be a spot of bother.

                     

                    Seriously, a trillion is 10E12.