8 Replies Latest reply on Dec 22, 2016 11:05 AM by BeatriceBeaubien

    WebDirect Firewall Exception Needed at Client

    fishtech

      Hi,

       

      I recently migrated a shopping cart solution from Instant Web Publishing on FileMaker Server 12 to WebDirect on FMS15.

       

      The address of the site stayed the same at  http://cart.mysite.com  (/FileMaker Server/HTTPServer/conf/extra/httpd-vhosts.conf   file was modified to redirect visitors to the WedDirect file).

       

      Many customers access the site without problem, but about one in 15 customers seems to have issues.

       

      Just had an email from a customer who had accessed IWP no problem in the past, but just tried to access the WebDirect site for the first time.

       

      Customer reported, “the site just says "loading..." and never completes.” He subsequently said his IT had added a “firewall exception” to the company firewall for the WD site and it now loads. 

       

      To prevent future issues with other customers I’m trying to find out from him why the WebDirect site needed an exception. Has anyone else been down this road?

       

      Thanks,