4 Replies Latest reply on Dec 8, 2016 11:49 AM by cassandra.bayer

    FM 14 Server Connection Issues

    cassandra.bayer

      We have FM14 and almost every day, and sometimes several times a day, we need to restart the server due to connection failures, etc.  We are using Mac for both the server and running the program. We are not sure what the problem is.  Has anyone else had this problem?

        • 1. Re: FM 14 Server Connection Issues
          wimdecorte

          Can you define the problem better?  How do the connection failures manifest itself?  What does the FMS event log say?  What version of the OS?

          • 2. Re: FM 14 Server Connection Issues
            cassandra.bayer

            Filemaker will stop working (locks up) and we get a spinning circle.  We have to restart the server and program. 

            We get the following type of messages in the event log:

             

            Thu Dec 08 12:26:33 EST 2016  Server Events     Information Administrator disconnected: "admin " (admin console).

            Thu Dec 08 12:25:31 EST 2016  Server Events     Warning     Client "Nancy Cercy (ADMIN‚Äôs iMac) " no longer responding; connection closed. (10)

            Thu Dec 08 12:25:17 EST 2016  Server Events     Warning     Client "Nancy Cercy (ADMIN‚Äôs iMac) " no longer responding; connection closed. (51)

            Thu Dec 08 12:25:11 EST 2016  Server Events     Information Administrator connected: "Admin " (admin console).

            Thu Dec 08 12:24:51 EST 2016  Server Events     Information Resuming database "FMServer_Sample"...

            Thu Dec 08 12:24:51 EST 2016  Server Events     Information Database "FMServer_Sample" resumed.

            Thu Dec 08 12:24:51 EST 2016  Server Events     Information Resuming database "ERLLC Resume Database"...

            Thu Dec 08 12:24:51 EST 2016  Server Events     Information Database "ERLLC Resume Database" resumed.

            Thu Dec 08 12:24:51 EST 2016  Server Events     Information Resuming database "ERLLC Resume Database Sept 2015 Copy"...

            Thu Dec 08 12:24:51 EST 2016  Server Events     Information Database "ERLLC Resume Database Sept 2015 Copy" resumed.

            Thu Dec 08 12:24:51 EST 2016  Server Events     Information FileMaker Server is now awake. All schedules will now be resumed.

            Thu Dec 08 12:24:20 EST 2016  Server Events     Warning     Client "Nancy Cercy (ADMIN‚Äôs iMac) " no longer responding; connection closed. (51)

             

            We are running OS X El Capitan

            • 3. Re: FM 14 Server Connection Issues
              ch0c0halic

              This log entry seems to indicate the Computer is going to sleep. Without a doubt that is the biggest "no-no" in setting up an FMS (or any DB) server. Make sure power saving features are off. You can allow the monitor to sleep but not the computer.

               

              Thu Dec 08 12:24:51 EST 2016  Server Events     Information FileMaker Server is now awake. All schedules will now be resumed.

              >

              • 4. Re: FM 14 Server Connection Issues
                cassandra.bayer

                Thank you!  I've changed the settings and we will see if that clears everything up.