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Thank you for your post!
A Full Access Account does show records in the portal where you customer privileged Accounts do not?
I am going to move this thread from the FileMaker Community Feedback Space, which is specifically for input on the Community itself, to the Discussions Space where others might find your post easier and offer further advice.
I hope this helps!
Did you set up any record access calculations? If so, what?
I don't think so. Where would those be? In Manage Security?
Yes they would be in manage security.
You might post a screenshot of the dialog from Manage | Security where you specified the access options for the privilege set where you are having this problem.