AnsweredAssumed Answered

Save Records As PDF Fails on 1 Computer

Question asked by fmdeveloper25 on Dec 20, 2016
Latest reply on Feb 2, 2017 by fmdeveloper25

One computer on one network running the exact same code is failing on a call to Save Records as PDF. The Windows 10 (x64) client version is 15.0.2.220 (x86). I ran Process Monitor and got the following results:

 

10:43:39.3731613 PMSearchFilterHost.exe14708ReadFileC:\Windows\System32\Windows.Data.Pdf.dllSUCCESSOffset: 4,787,200, Length: 16,384, I/O Flags: Non-cached, Paging I/O, Synchronous Paging I/O, Priority: Very Low
10:43:39.3735114 PMSearchFilterHost.exe14708ReadFileC:\Windows\System32\Windows.Data.Pdf.dllSUCCESSOffset: 4,717,568, Length: 16,384, I/O Flags: Non-cached, Paging I/O, Synchronous Paging I/O, Priority: Very Low
10:43:39.3737581 PMSearchFilterHost.exe14708ReadFileC:\Windows\System32\Windows.Data.Pdf.dllSUCCESSOffset: 1,061,888, Length: 32,768, I/O Flags: Non-cached, Paging I/O, Synchronous Paging I/O, Priority: Very Low
10:43:39.3741351 PMSearchFilterHost.exe14708ReadFileC:\Windows\System32\Windows.Data.Pdf.dllSUCCESSOffset: 4,234,240, Length: 8,192, I/O Flags: Non-cached, Paging I/O, Synchronous Paging I/O, Priority: Very Low
10:43:39.3747658 PMSearchProtocolHost.exe8744CloseFileC:\Users\administrator\Documents\FileMaker\Statement.pdfSUCCESS
10:43:39.3748346 PMSearchProtocolHost.exe8744CloseFileC:\Users\administrator\Documents\FileMaker\Statement.pdfSUCCESS
10:43:39.3749089 PMFileMaker Pro.exe6596CloseFileC:\Users\administrator\Documents\FileMaker\Statement.pdfSUCCESS
10:43:39.3750780 PMSearchIndexer.exe7276FileSystemControlC:SUCCESSControl: FSCTL_QUERY_USN_JOURNAL
10:43:39.3751393 PMSearchIndexer.exe7276FileSystemControlC:SUCCESSControl: FSCTL_READ_USN_JOURNAL
10:43:39.3751760 PMQBCFMonitorService.exe10120NotifyChangeDirectoryC:\SUCCESSFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_DIR_NAME, FILE_NOTIFY_CHANGE_LAST_WRITE, FILE_NOTIFY_CHANGE_LAST_ACCESS
10:43:39.3751796 PMQBCFMonitorService.exe10120NotifyChangeDirectoryC:\SUCCESSFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_DIR_NAME, FILE_NOTIFY_CHANGE_LAST_WRITE, FILE_NOTIFY_CHANGE_LAST_ACCESS
10:43:39.3752712 PMQBCFMonitorService.exe10120NotifyChangeDirectoryC:\SUCCESSFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_DIR_NAME, FILE_NOTIFY_CHANGE_LAST_WRITE, FILE_NOTIFY_CHANGE_LAST_ACCESS
10:43:39.3752721 PMQBCFMonitorService.exe10120NotifyChangeDirectoryC:\SUCCESSFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_DIR_NAME, FILE_NOTIFY_CHANGE_LAST_WRITE, FILE_NOTIFY_CHANGE_LAST_ACCESS
10:43:39.3753091 PMExplorer.EXE11068NotifyChangeDirectoryC:\Users\administrator\DocumentsFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_ATTRIBUTES, FILE_NOTIFY_CHANGE_LAST_WRITE
10:43:39.3753118 PMSearchIndexer.exe7276FileSystemControlC:SUCCESSControl: FSCTL_READ_USN_JOURNAL
10:43:39.3753653 PMFileMaker Pro.exe6596CreateFileC:\Users\administrator\Documents\FileMaker\Statement.pdfNAME NOT FOUNDDesired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a
10:43:39.3754915 PMQBCFMonitorService.exe10120NotifyChangeDirectoryC:\SUCCESSFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_DIR_NAME, FILE_NOTIFY_CHANGE_LAST_WRITE, FILE_NOTIFY_CHANGE_LAST_ACCESS
10:43:39.3754966 PMFileMaker Pro.exe6596CreateFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6SUCCESSDesired Access: Read Data/List Directory, Synchronize, Disposition: Open, Options: Directory, Synchronous IO Non-Alert, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened
10:43:39.3755050 PMQBCFMonitorService.exe10120NotifyChangeDirectoryC:\SUCCESSFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_DIR_NAME, FILE_NOTIFY_CHANGE_LAST_WRITE, FILE_NOTIFY_CHANGE_LAST_ACCESS
10:43:39.3755579 PMFileMaker Pro.exe6596QueryDirectoryC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\*SUCCESSFilter: *, 1: .
10:43:39.3755891 PMFileMaker Pro.exe6596QueryDirectoryC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6SUCCESS0: .., 1: tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_m.tif, 2: tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_rgb.tif
10:43:39.3757375 PMFileMaker Pro.exe6596CreateFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_m.tifSUCCESSDesired Access: Read Attributes, Delete, Disposition: Open, Options: Non-Directory File, Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened
10:43:39.3759863 PMTMBMSRV.exe2144CreateFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_m.tifSUCCESSDesired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened
10:43:39.3760116 PMTMBMSRV.exe2144QueryBasicInformationFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_m.tifSUCCESSCreationTime: 12/20/2016 10:43:38 PM, LastAccessTime: 12/20/2016 10:43:38 PM, LastWriteTime: 12/20/2016 10:43:38 PM, ChangeTime: 12/20/2016 10:43:38 PM, FileAttributes: A
10:43:39.3760296 PMTMBMSRV.exe2144CloseFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_m.tifSUCCESS
10:43:39.3762066 PMFileMaker Pro.exe6596QueryAttributeTagFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_m.tifSUCCESSAttributes: A, ReparseTag: 0x0
10:43:39.3762246 PMFileMaker Pro.exe6596SetDispositionInformationFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_m.tifSUCCESSDelete: True
10:43:39.3764509 PMFileMaker Pro.exe6596CloseFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_m.tifSUCCESS
10:43:39.3765674 PMSearchIndexer.exe7276FileSystemControlC:SUCCESSControl: FSCTL_QUERY_USN_JOURNAL
10:43:39.3765813 PMSearchIndexer.exe7276FileSystemControlC:SUCCESSControl: FSCTL_READ_USN_JOURNAL
10:43:39.3765828 PMQBCFMonitorService.exe10120NotifyChangeDirectoryC:\SUCCESSFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_DIR_NAME, FILE_NOTIFY_CHANGE_LAST_WRITE, FILE_NOTIFY_CHANGE_LAST_ACCESS
10:43:39.3766149 PMQBCFMonitorService.exe10120NotifyChangeDirectoryC:\SUCCESSFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_DIR_NAME, FILE_NOTIFY_CHANGE_LAST_WRITE, FILE_NOTIFY_CHANGE_LAST_ACCESS
10:43:39.3766495 PMSearchIndexer.exe7276FileSystemControlC:SUCCESSControl: FSCTL_READ_USN_JOURNAL
10:43:39.3767411 PMQBCFMonitorService.exe10120NotifyChangeDirectoryC:\SUCCESSFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_DIR_NAME, FILE_NOTIFY_CHANGE_LAST_WRITE, FILE_NOTIFY_CHANGE_LAST_ACCESS
10:43:39.3767772 PMQBCFMonitorService.exe10120NotifyChangeDirectoryC:\SUCCESSFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_DIR_NAME, FILE_NOTIFY_CHANGE_LAST_WRITE, FILE_NOTIFY_CHANGE_LAST_ACCESS
10:43:39.3768153 PMFileMaker Pro.exe6596CreateFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_m.tifNAME NOT FOUNDDesired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a
10:43:39.3768998 PMFileMaker Pro.exe6596CreateFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_rgb.tifSUCCESSDesired Access: Read Attributes, Delete, Disposition: Open, Options: Non-Directory File, Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened
10:43:39.3770578 PMTMBMSRV.exe2144CreateFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_rgb.tifSUCCESSDesired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened
10:43:39.3770885 PMTMBMSRV.exe2144QueryBasicInformationFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_rgb.tifSUCCESSCreationTime: 12/20/2016 10:43:38 PM, LastAccessTime: 12/20/2016 10:43:38 PM, LastWriteTime: 12/20/2016 10:43:38 PM, ChangeTime: 12/20/2016 10:43:38 PM, FileAttributes: A
10:43:39.3771176 PMTMBMSRV.exe2144CloseFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_rgb.tifSUCCESS
10:43:39.3772405 PMFileMaker Pro.exe6596QueryAttributeTagFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_rgb.tifSUCCESSAttributes: A, ReparseTag: 0x0
10:43:39.3772579 PMFileMaker Pro.exe6596SetDispositionInformationFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_rgb.tifSUCCESSDelete: True
10:43:39.3774646 PMFileMaker Pro.exe6596CloseFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_rgb.tifSUCCESS
10:43:39.3776317 PMQBCFMonitorService.exe10120NotifyChangeDirectoryC:\SUCCESSFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_DIR_NAME, FILE_NOTIFY_CHANGE_LAST_WRITE, FILE_NOTIFY_CHANGE_LAST_ACCESS
10:43:39.3776323 PMSearchIndexer.exe7276FileSystemControlC:SUCCESSControl: FSCTL_QUERY_USN_JOURNAL
10:43:39.3776338 PMQBCFMonitorService.exe10120NotifyChangeDirectoryC:\SUCCESSFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_DIR_NAME, FILE_NOTIFY_CHANGE_LAST_WRITE, FILE_NOTIFY_CHANGE_LAST_ACCESS
10:43:39.3776458 PMSearchIndexer.exe7276FileSystemControlC:SUCCESSControl: FSCTL_READ_USN_JOURNAL
10:43:39.3777188 PMSearchIndexer.exe7276FileSystemControlC:SUCCESSControl: FSCTL_READ_USN_JOURNAL
10:43:39.3777648 PMQBCFMonitorService.exe10120NotifyChangeDirectoryC:\SUCCESSFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_DIR_NAME, FILE_NOTIFY_CHANGE_LAST_WRITE, FILE_NOTIFY_CHANGE_LAST_ACCESS
10:43:39.3777726 PMQBCFMonitorService.exe10120NotifyChangeDirectoryC:\SUCCESSFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_DIR_NAME, FILE_NOTIFY_CHANGE_LAST_WRITE, FILE_NOTIFY_CHANGE_LAST_ACCESS
10:43:39.3778408 PMFileMaker Pro.exe6596CreateFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6\tmp_i_72C8DF2A92E2A9D97F8B595D5217D5EDF5834B259B9DF782EBD924AE7CAC1B45_rgb.tifNAME NOT FOUNDDesired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a
10:43:39.3778736 PMFileMaker Pro.exe6596QueryDirectoryC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6NO MORE FILES
10:43:39.3778925 PMFileMaker Pro.exe6596CloseFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6SUCCESS
10:43:39.3779670 PMFileMaker Pro.exe6596CreateFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6SUCCESSDesired Access: Read Attributes, Delete, Synchronize, Disposition: Open, Options: Directory, Synchronous IO Non-Alert, Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened
10:43:39.3780088 PMFileMaker Pro.exe6596QueryAttributeTagFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6SUCCESSAttributes: D, ReparseTag: 0x0
10:43:39.3780250 PMFileMaker Pro.exe6596SetDispositionInformationFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6SUCCESSDelete: True
10:43:39.3782233 PMFileMaker Pro.exe6596CloseFileC:\Users\administrator\AppData\Local\Temp\FMPDF_19c4_2d6c_6SUCCESS
10:43:39.3783048 PMSearchIndexer.exe7276FileSystemControlC:SUCCESSControl: FSCTL_QUERY_USN_JOURNAL
10:43:39.3783381 PMQBCFMonitorService.exe10120NotifyChangeDirectoryC:\SUCCESSFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_DIR_NAME, FILE_NOTIFY_CHANGE_LAST_WRITE, FILE_NOTIFY_CHANGE_LAST_ACCESS
10:43:39.3783387 PMSearchIndexer.exe7276FileSystemControlC:SUCCESSControl: FSCTL_READ_USN_JOURNAL
10:43:39.3783447 PMQBCFMonitorService.exe10120NotifyChangeDirectoryC:\SUCCESSFilter: FILE_NOTIFY_CHANGE_FILE_NAME, FILE_NOTIFY_CHANGE_DIR_NAME, FILE_NOTIFY_CHANGE_LAST_WRITE, FILE_NOTIFY_CHANGE_LAST_ACCESS
10:43:39.3783829 PMSearchIndexer.exe7276FileSystemControlC:SUCCESSControl: FSCTL_READ_USN_JOURNAL

 

The script originally saved to C:\FileMaker\Statement.pdf and I changed it to C:\Users\administrator\Documents\FileMaker\Statement.pdf and got the same error (800).

 

I have checked file and folder permissions, both from the Temp and destination directories and found no issues. Any other ideas on how to debug? Running FileMaker as an administrator makes no difference.

 

Please help!    

Outcomes