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data gibberish- FMP not decrypting?

Question asked by sfedor on Jan 5, 2017
Latest reply on Jan 5, 2017 by TSPigeon

Our company is using FMP 14 & 15 on Windows 7 and I have 2 users (1 on 14 and 1 on 15) that are having issues with the database apps. When they load, all the text from the database and the app (ie. buttons, links, etc.) are gibberish (see attached file). I have about 5 other users that do not have that problem. It happens just about every day but not always.

 

It looks like data that has not been decrypted. The FMP program text (ie. menus, etc.) is all readable but the app and database text is not. The user will close all programs and re-boot and then it will usually load the FMP app without the issue. Just re-starting FMP will not resolve the issue.

 

Any ideas?

-Steve-

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