FileMaker Pro 11
v11 is past end of life for support. Please update.
it recently started replacing French characters with other characters.
If it was working and now is not, chances are something outside of filemaker changed. Your operating system, outlook version, or other updates external to filemaker could have broken something that was previously working.
I have tried checking my email formatting settings, including plain text vs. rich text vs. HTML
This won't do anything, the FM send mail script step only deals with plain text.
Fixing it? Potentially upgrading to a current version of filemaker may fix it, but a better solution would be to use a plugin that supports HTML email sending (the free baseelements plugin does), and then use the GetAsCSS() function to encode your special characters automatically.
Can you try to set your standard font for composing emails in outlook to Tahoma 11 points?
Thanks for your suggestion. I gave that a try, but it didn't seem to have any effect.
The email that is generated seems to be generated as a plain text message, regardless of my settings for composing new emails.
Thanks very much for your suggestions.
Do you know if the BaseElements plugin would work with FMP 11? This is for work, so it may not be up to me whether or not to upgrade.
Not exactly sure. The SMTP send mail functions of BaseElements are newer than FM11, but I also think there are both 32 and 64 bit versions of the windows plugin so it may be backwards compatible.
Sounds likes the font is being substituted.
what happens when you copy the text from FileMaker and compose a new email in Outlook and then paste the copied text into the mail?