User issue: Drop down menu type ahead behavior not consistent

Discussion created by marysays on Jan 12, 2017
Latest reply on Jan 12, 2017 by philmodjunk

Hi all,


A user just reported that they cannot type in a field that is set to drop down control style, using a value list from a related file. This works fine for other users. But for this one user, if they try to type, they get the keyboard error sound, and they have to click into the field again to make the drop down disappear. Very strange to me!


For what it's worth, it is a value list populated by a field in the related file, and it displays the second field only. This makes the functionality crucial— the second field is easier to search by, but the primary value is what is needed for data entry. And again, this works fine for other users.


I don't really think it's a FileMaker issue... maybe system settings? Any thoughts on this? They don't seem to have trouble with other keyboard inputs.


This is on a Mac desktop using FileMaker Pro.


Thank you!