3 Replies Latest reply on Jan 23, 2017 1:16 PM by wimdecorte

    Filemaker server crashing

    jaimezac

      Hello everyone,

       

      It is not very common, but sometimes the filemaker server 15 stops working on a Windows server 2012. It happens once a month. When it happens, a have to force and restart the system. Once it is back, the database is broken and it has to recover. The database is big (15gb) and takes a long time.

       

      I wonder if anyone could help me. Attached is the DMP file of todays crash.

       

      Thank you very much.

        • 1. Re: Filemaker server crashing
          wimdecorte

          Only FMI can read the content of the DMP files so you have to open a support ticket with them to see what they can make of it.

           

          Sounds like you are re-using the recovered file; that's usually not a good idea.  You can save yourself a lot of future grief (and time too) by using a backup instead of recovering the file.

           

          What is in the Windows application event log leading up to the FMS crash?  There is usually a clue there.

          • 2. Re: Filemaker server crashing
            jaimezac

            What is the FMI?

             

            I recover the file and than make a copy of the file to start using it.

             

            Bellow, the message from Windows:

             

            Source

            FileMaker Pro

             

             

            Summary

            Stopped responding and was closed

             

             

            Date

            23/01/2017 12:44

             

             

            Status

            Report sent

             

             

            Description

            A problem caused this program to stop interacting with Windows.

            Faulting Application Path: C:\Program Files\FileMaker\FileMaker Pro 15\FileMaker Pro.exe

             

             

            Problem signature

            Problem Event Name: AppHangB1

            Application Name: FileMaker Pro.exe

            Application Version: 15.0.1.119

            Application Timestamp: 5706f6ea

            Hang Signature: 0000

            Hang Type: 134217984

            OS Version: 6.3.9600.2.0.0.272.7

            Locale ID: 1046

            Additional Hang Signature 1: 00000000000000000000000000000000

            Additional Hang Signature 2: 0000

            Additional Hang Signature 3: 00000000000000000000000000000000

            Additional Hang Signature 4: 0000

            Additional Hang Signature 5: 00000000000000000000000000000000

            Additional Hang Signature 6: 0000

            Additional Hang Signature 7: 00000000000000000000000000000000

             

             

            Extra information about the problem

            Bucket ID: 25042ff06d0afa52527eb313a91d2dbe (129098329808)

            • 3. Re: Filemaker server crashing
              wimdecorte

              FMI = FileMaker Inc

               

              So you are not using FileMaker Server, but FileMaker Pro to host the file.

               

              Copying the file after the recovery doesn't really help, if the file is 'sick' then recovery can help but it is an iffy process.

              You may be better served by using FileMaker Server to host your file, that's going to be a bit more stable.

               

              Peer to peer hosting is fragile.  Where do you keep the file, on a shared folder?  Any Anti-virus or backup running?  All these things can damage your file.