Petra

Save as PDF creates damaged PDF files (Windows 10, 64-bit)

Discussion created by Petra on Feb 1, 2017
Latest reply on Feb 7, 2017 by TSGal

Product and version: FileMaker Pro Advanced 15.02 and 15.03 (32-bit)

OS and version: Windows 10 Pro (64-bit)

 

It seems there’s still a problem with PDF files, created by the „save as PDF“ command. I can reproduce the issue on two machines, both with Windows 10, 64 bit and Adobe Acrobat Reader DC installed; one of them is a virtual machine using Parallels desktop v12.

 

When I created a PDF using “save as PDF” I end up with a damaged PDF file. The error message of Acrobat Reader is “The root object is missing or invalid”. If I try to open the file on a Mac, Preview just tells me, the fle is damaged.

 

On a machine with Windows 10 Pro 32-bit, I can’t reproduce the issue. Workaround on a Windows 10 64-bit system is using Acrobat Reader 11. I didn’t get any damaged PDF files with that configuration when creating the PDF with the same solution printing the same records using the same layout.

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