airmoi

FMS 14.0.4 crashes everyday

Discussion created by airmoi on Feb 2, 2017
Latest reply on Mar 27, 2017 by airmoi

Hi,

 

We are facing a recurrent issue since a couple of weeks on a customer server which intensively uses CWP and ODBC trough ESS.

Everyday (sometimes twice a day), fms process crashes with exception code 0xc0000374.

 

Sometimes (not always), we have a dump file created in the log folder of FileMaker server.

All those dump points to a thread that mention something wents wrong after an ODBCQuery :

ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
Support!Draco::ThreadPool::ThreadPool+386
Support!Draco::WinExceptionDumper+79
DBEngine!antlr3ExceptionNew+480cf
msvcr120!__C_specific_handler+93
ntdll!RtlpExecuteHandlerForException+d
ntdll!RtlDispatchException+197
ntdll!KiUserExceptionDispatch+3a
Support!Draco::SCSUCompressFromUnistring::GetChar+10
Support!Draco::SCSUCompress::BaseState+3f
Support!Draco::SCSUCompress::CompressNextBytes2Stream+68
Support!Draco::SwapOStream::Put+115
DBEngine!FMODBC::ODBCQuery::GetExtendedError+7b1
DBEngine!FMODBC::ODBCQuery::BatchResults+2ee
DBEngine!FMODBC::ODBCQuery::Restart+d17

 

Please see the 2 dump files in attachement for more information (the second is a bit different).

 

Specs :

FMS 14.0.4.412

Windows 2012 R2 Standard with all updates

VMWARE ESX machine

4vCores

8Gb RAM.

 

Nothing was changed on the server before crashes start to occure

 

Any help would be appreciate

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