3 Replies Latest reply on Feb 24, 2017 12:39 PM by JacobHickman

    Reading container data from a file server in FM Server 15

    JacobHickman

      I am having an issue with a Filemaker Server 15 database reading container data from a file server. The container data (audio files, video, etc.) reads just fine when I open up the Filemaker database locally on the server machine (a Retina 5k iMac), but when I open the database from a FM client, the container fields register an error and I cannot listen to or watch any of the content. Any ideas out there as to how to make this work?

       

      So, here is the setup:

       

      -I have Filemaker Server 15 installed on an iMac (Retina 5k iMac with 16GB of RAM) with a static IP on our internal network

      -I configured the "additional database folder" and "additional container data" folder in the FMServer admin console to read data from our file server (a Qnap Raid 10 file server on the same internal network), and I installed FMServer with a 'local' account that has login rights for the appropriate share on the Qnap file server (per the FM Server instructions).

       

      With this setup, FMServer WILL read the database from the network share on the file server (e.g., /Share/Filemaker Server/Data/Databases/), but WILL NOT read the container data in the same share folder (e.g., /Share/Filemaker Server/Data/Databases/Container Data/) when I open the database from a FileMaker Pro client. However, it WILL read the contained data properly when I open the same database (once I close it on the server) from the same iMac that is running Filemaker Server. In other words, if I open it on the iMac with a local copy of FileMaker Pro, all of the container data work just fine, with the exact same settings.

       

      Any ideas on what I might need to tweak to get container data to work on Filemaker clients in this environment?

        • 1. Re: Reading container data from a file server in FM Server 15
          philmodjunk

          What storage options did you specify for the container field(s)?

          • 2. Re: Reading container data from a file server in FM Server 15
            wimdecorte

            JacobHickman wrote:

             

            -I configured the "additional database folder" and "additional container data" folder in the FMServer admin console to read data from our file server (a Qnap Raid 10 file server on the same internal network

             

            QNAPs are NAS devices and NAS is a big no-no for a FM deployment and is not supported.  I'm very surprised it even seems to work for the FM file.  But I am not surprised that ultimately it just does not work.

             

            There is probably nothing more essential to a stable FM deployment than rock solid disk i/o.  By using a NAS device you are forcing FMS reads and writes through a network protocol and that makes it slower and more unreliable, thus brittle/fragile, even on a well designed wired network.  The risk to file damage grows exponentially.  Which is why FMI does not really support it.

             

            Using the same 'remote storage' principle, but stepping up the hardware involved and you have a SAN. SANs are supported.

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            • 3. Re: Reading container data from a file server in FM Server 15
              JacobHickman

              I have it set to "store container data externally", relative to the default container storage location, using "open storage" option using a particular subfolder for each container field.