Thank you for your post!
You might provide some further information such as:
-What version of FileMaker Pro/Server is hosting
-What version of FileMaker Pro this database originates
-What version of Go you are using
-Some details about the layout such as the theme you are using and objects on it
As jormond suggested, I'm also going to move this thread from the FileMaker Community Feedback Space (which is specifically for input on the Community itself) to the Discussions Space where you should receive more views and potentially more feedback on this topic!
You can also move any of your posts via the "Move" option in the top right of the page under "Actions".
We support over 300 iPad users for one of our systems. Frequent crashes are not a reported problem.
You've indicated that the file also crashes when used on a computer though not as often.
Perhaps your file is damaged. Have you run a recover on it to check for that?
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Jeremy, If you are running iOS 10 you need to be using FileMaker Go 15. FileMaker Go 14 and 13 have a tendency to crash under iOS 10. If you are using FileMaker Go 15 this would indicate another problem. Are you using any script triggers that might be contributing to the problem?
What is happening when you click "Done"? Something in there, either an action, or something on a layout is causing the issue.
I cannot remember when it last crashed on the PC / Mac version, hate to say never but it is not an issue
the Filemaker GO version is all the time,
I am not sure what happens with the "Done" it is an IOS software not a Filemaker button, comes up with the software ket board, but the whole app crashes, back to the main IOS screen
I saw on here that using FM Go 15 may help, so will try that, it is currently 14
I was using Filemaker 14 so extension .12
Filemaker go is 14 but read here that could be an issue so upgrading now
Filmaker server is 14
The Layout has one table "Customer" which has 12,000 records
it is a simple form with just a few fields on it may 6-10
thanks all for the updates, this is my first post here, so i appreciate all your help
I have just down loaded Filemaker Go 15 and first test (only one) it did not crash when i pressed the "Done" ios softkey.
We are attending a trade show this weekend and i was planning on taking two Mac laptops to collect the customer data, will also try the iPad.
i will update when i have tested more