datastride

FileMaker Pro 15 crashes when inserting PDF in Container

Discussion created by datastride on Mar 12, 2017
Latest reply on Aug 7, 2017 by TSPigeon

After inserting a PDF into a Container field about a dozen times (more or less), FileMaker Pro crashes.

 

This problem is present in FMP 15.0, 15.0.1, 15.0.2 and 15.0.3. No plugins are installed. The problem occurs on both macOS and Windows 10.

 

To recreate the problem, open the attached FileMaker database and click the "Insert PDF" button". Repeat 10 to15 times, or until a crash occurs. Different PDFs seem to require fewer or more insert operations before the crash occurs. Ensure that the attached PDF is in the same folder as the database.

 

This problem is widespread, occurring for many of our clients on iMacs, MacBooks Pros, Windows PCs (Windows 10). Some Macs are running El Capitan and some are running Sierra. The problem occurs if the user has Acrobat installed or if the user has only Acrobat Reader DC. The problem has occurred with several versions of Acrobat Reader DC.

 

The attached Crash Log is from FMP 15.3 running on macOS Sierra.

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