Explain how you are including this info as part of an email.
Unless you are creating and attaching a PDF to it, the layout does not have any effect on the content of the email beyond setting a basic "context" for the data used in the email.
Thanks for the reply.
I’ve created a layout for an iPhone and placed the various fields on the layout as follows:
- Time and date (calculation field to show “Time” followed by “date”)
- To (calculation field to show “Title” followed by “Surname”)
- Address 1 (House number)
- Address 2 (Street)
- Address 3 (District)
- Address 4 (Town)
- Post Code
This all shows fine on the layout on the computer screen, however when delivered on the smartphone the Time and Date are transposed, the “Title” Mr & Mrs is omitted completely, and Address 3 (District) is always omitted even after moving the Address 3 above Address 4 on the layout.
What am I doing wrong? Should I be creating a PDF?
Help greatly appreciated.
Sorry, I meant after moving Address 3 above Address 2 (not Address 4)
To repeat, the design of your layout has very little to do with the details of your email.
How do you put this info into the email if you are not attaching a PDF?
It's the details of how you are doing this that control what appears in the email and you have not indicated how you do this.
I don't create a PDF, I simply put the necessary fields into the iPhone layout. The information is simply to give to a team of surveyors their appointment details for the following day. I don't understand why some fields appear and some don't. I also don't understand why the calculation field omits part of the content.
Are you saying that if I create a PDF these problems will disappear?
As it is at the moment the surveyor can simply click the telephone number to call the client should it be necessary. If I create a PDF will this facility still finction?
To repeat a third time, what you put on a layout does not affect what appears in the subject or body of an email.
Please show the contents of the Send Mail dialog where you specify what info appears in your email.
You can use the Picture tool in your reply box to include a screen shot of this dialog box.
I can see now that I have been "accidentally" sending the content I wanted which appears on receiver's smartphone as follows, each line being a field or combination of fields.
12 Third Street
I'm at a loss to understand why certain fields are missed out. I realise this is not the correct way to deal with the issue but as it gets across the essential information with a couple of exceptions I was hoping to be able to modify it to suit.
As it comes out, the receiver is able to simply click on the phone number to dial which is convenient.
Don't see how that sends anything but the contents of a field named "Appointments message". It would appear that whatever text is either entered into or returned as a calculation result from that field is what forms the content of your email. You'll need to look at what data is in that field and how it gets there.
Thanks to your comments I've realised what I've been doing and solved the problem. I have now manged to get the necessary information into the email, all formatted as required, without attaching a PDF. This still leaves the telephone number as a live link which can simply be clicked to dial from the mobile. The calculation field formula now reads as follows:
Time& " "& Date& ¶
& Title & Surname & ¶
& Address 1 House & " " & Address 2 Street & ¶
& Address 3 District & ¶
& Address 4 Town & ¶
& Post Code & ¶
I really appreciate your help