AnsweredAssumed Answered

Input from device (Signature and Photo)

Question asked by pjohnson64 on Mar 15, 2017
Latest reply on Apr 14, 2017 by philmodjunk

I am having users report that signatures and pictures inserted from their Ipads are not saving. The users say the photo are in the field and look to be in place but when they leave the slide or layout and return the picture or signature is missing. I have added commit record steps to all navigation controls in an effort to solve the problem.It is worth noting that this is not a consistent issue and only happens periodically and not for every user; also, I have not been able to reproduce the issue myself. I am suspect that it has something to do with server connection and upload times. I would appreciate any guidance or ideas on how to address this issue. Thank you for your time.


We are using Server 15 and Go 15.