1 Reply Latest reply on Mar 20, 2017 3:00 AM by Jonathan Jeffery

    File Authentication regularly asks for re-authorization

    Jonathan Jeffery

      Product and version 14.0.4

      OS and version Windows 2012

      Description

      Two files hosted on the server (a data file and an interface file). For security, I enabled file authorization in the data file, restricting external connection to the interface file.

       

      However, at irregular intervals (at least several times a day), when opening the interface file, we get a dialogue box stating that the interface file isn't authorised to access the data file, and would we like to authorise it?

       

      This seems similar to, but not the same as, these problems:

      Authorizing access to reference a file doesn't take

      Re: Authorizing access to reference a file doesn't take

       

      The references between the files are all local, as they are hosted side by side in the same server. Nothing is being changed in the server configuration between requests.

       

      How to replicate

      Host two files and try to authorise them

       

      Workaround None

        • 1. Re: File Authentication regularly asks for re-authorization
          Jonathan Jeffery

          I found the problem. The two files were forked from a single file a while ago, when it was decided that the client needed data separation.

           

          Obviously, when files are duplicated the File ID (for File Authorisation purposes) is the same in both child files.

           

          This seemed to confuse the authorisation process, prompting frequent requests for re-authorisation.

           

          I went in to the security of each file, reset the Authorisation ID for the file, then set up File Authorisation again.

           

          This had fixed the problem.

          1 of 1 people found this helpful