2 Replies Latest reply on Mar 24, 2017 9:28 AM by moodog

    Users can not print pdf from email




      Building a solution that reports a Activity Report for Customer Equipment every day. I loop thru and build emails and use Script step Send Mail with Attachment. This all works fine.


      Some users that get the report are saying that the pdf opens fine but when they print it it never actually prints.. no errors or anything just doesn't print.


      Ive tried local in the office on 1 of the windows 7 machines.. can not print to local HP printer but can print to all other office printers. With my testing Only the HP printer is not printing. Brothers and Savin printers print fine. Ive emailed the customers that said that they could not print asking there printer brand, Acrobat version etc... but not heard back yet.


      Any one experience this?


      I tried running the solution to generate pdf's from Mac and Windows, still same problem.

        • 1. Re: Users can not print pdf from email

          I did some Google searches and there were some old reports of versions of Adobe Reader not printing PDFs generated by FileMaker. I also saw one current issue on a forum. No official reports from FileMaker or widespread problems. Try upgrading or downgrading the PDF reader. Do the same with the print driver. If these suggestions don't work, standard troubleshooting techniques say isolate the problem. What is in common between these machines with the issues and/or different from the machines that work correctly.

          • 2. Re: Users can not print pdf from email

            Thanks... I did update Acrobat here locally and that did the trick. I will just include text in the email that tells customers to make sure they update Reader if they have a problem.


            Thanks again...