1 Reply Latest reply on Mar 28, 2017 8:58 AM by TSGal

    Big problem with BENTO 4  VERSION 4.1.2

    dbgraphics

      Hi

       

      I use Bento to logo all my work files.

       

      Today when I went to launch it, it comes with a warning that says 'An unexpected problem has occurred. Bento must quit'

      And that's all - no help or clue how to address the problem.

       

      I can't even see how to export the files into say, a spreadsheet.

       

      I'm really stuck. Can anybody help?

       

      Thanks

        • 1. Re: Big problem with BENTO 4  VERSION 4.1.2
          TSGal

          dbgraphics:

           

          Thank you for your post.

           

          It's difficult to determine what is the cause without seeing the file.  Therefore, you may want to consider renaming your existing Bento database file from bento.bentodb to damaged.bentodb.  Launch Bento, and a new bento.bentodb will be created.  Then, pull down the File menu and select "Restore from Bento Backup...".  Select your last weekly backup file.

           

          If you need the data since your last backup, then feel free to send in your damaged bento.bentodb file and I'll take a look at it.  I have sent you a private message with instructions where to send the file.

           

          TSGal

          FileMaker, Inc.