AnsweredAssumed Answered

Users can't connect to server when on T-mobile LTE

Question asked by AdamSnyder_1 on Apr 3, 2017
Latest reply on Sep 20, 2018 by tsplatypus

We have an offline database on iPhone that syncs with our live database on server.


When users press the "Sync" button on Wi-Fi or on Verizon cell phones, the sync works fine.


Users on T-mobile devices are getting the message "The file [filename] could not be opened. (Not Found)".


Does anyone have any ideas as to what could be preventing FMGO from making a connection to our server?  As soon as they get on any wi-fi connection they are able to sync, so I know the host is set up properly.