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Disappearing Fields in Portals

Question asked by Malcolm on Apr 5, 2017
Latest reply on Apr 6, 2017 by keywords

We have a client who is using Remote Desktop to access a terminal server. They use FileMaker server to host their database, which accessed via the same IP address as the terminal server. We don't know what the internal configuration is. They login via remote desktop and use FMP to access the hosted database.

 

Sometimes, the portal doesn't display several of the fields. Nor does it display the totals. In the image below, the colomns for Invoice Total Ex, GST and Invoice Total Inc, should all have values. There should be a grand total displayed at the bottom, just as it is for Balance. Most of the time, everything displays properly.

 

No matter what we do, we can't get this issue to arise. We log in via Remote Desktop to the same machine, so we are using the same software, using the same privilege set.

 

Has anyone ever seen anything similar?

 

Malcolm

 

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