Thank you for your post.
Determining the cause of sporadic issues is very difficult.
First, I would try changing "Insert Current Date" to "Set Field [ <date field> ; Get (CurrentDate) ]"
This performs the same result, but it may help determine if "Insert Current Date" is an issue.
Until a cause is found, you may want to modify the script to check the contents of the Date field to make sure there is data. For example,
Insert Current Date [ <date field> ]
Exit Loop If [ not IsEmpty (<date field>) ]
Any other information you can provide about the iPad users, connections, specific set of users having the issue, etc. may be helpful in narrowing down possible causes.
I made the change to Set Field last evening, so we'll see if the problem rears its ugly head again. I failed to mention that I updated all the iPads to iOS 10.3 at the same time. So....I guess it could be an iOS issue, too.
Thank you for letting me know about the iPads all updating to iOS 10.3. This may or may not be a factor. Please be sure all iPad users are running FileMaker Go 15.0.4, as there are issues with FileMaker Go 15.0.3 (and earlier) with iOS 10.3.
Please continue to keep me updated with any progress.
Well....I downloaded and updated FM Go 15 last Tuesday (3/28/17). Which version would have been on the Apple Store at that time? I have ~15 iPads in service vehicles all over town. Checking the version on each of them is not an easy feat.
I believe I've answered my own question. It appears 15.0.4 was put on the App Store on 3/20/17. So...all the iPads should be OK.
I'm not sure if I got this right: Can you confirm that the issue is NOT iOS related?
I haven't a clue if this is a FileMaker Go 15 issue or an iOS 10.3 issue. I'm assuming this is an issue specific to the iPad, as we're not seeing it on desktop systems that use the same layout. We are running FMG 15.0.4 on the iPads.