11 Replies Latest reply on Apr 8, 2017 4:46 AM by beverly

    WebDirect not accessible (issue with port https?)

    bellenaessens

      Hosting a database on FMS 14 on a virtual Mac OSX machine. Able to access it both through FMP and FMPA 14 as well as Filemaker Go on iPad, both locally and remotely. I am using a DNS alias because I have dynamic IP, and it works fine when accessing the database through Filemaker apps.

       

      Accessing the same database through WebDirect via the same account (Full Access) fails consistently though. I have tried using different browsers and different PC's to connect. Unfortunately, I do not get a lot to go on as far as error messages are concerned.

       

      Only on Windows IE can I get a little bit more information through the Windows Network Diagnostics tool. Says "The remote device or resource won't accept the connection". The troubleshooter specifies "The device or resource is not set up to accept connections on port https."

       

      I have gone over and over my FMS settings as well as my router's firewall but can't see anything obvious that would fix the problem. But I'm no networking expert, so if anyone has any ideas, I'm listening!

        • 1. Re: WebDirect not accessible (issue with port https?)
          mikebeargie

          If you try it locally on the server itself does it work?

           

          EG: http://localhost/fmi/webd

           

          If it does work locally, then it's a problem with your network or firewall settings. If it doesn't work there, then you have an issue with filemaker server or your file.

           

          Also remember, the webdirect privilege set must be enabled for your accounts, it is not enabled in filemaker by default.

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          • 2. Re: WebDirect not accessible (issue with port https?)
            beverly

            and if 'localhost' does not seem to work, you can try the default IP

            http://127.0.0.1/fmi/webd <http://127.0.0.1/fmi/webd>

            (just a quirk sometimes with some systems, and worth a test!)

             

            beverly

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            • 3. Re: WebDirect not accessible (issue with port https?)
              kazznfx

              I'm no networking expert either, but I agree you'll wanna verify that it's working locally first.

               

              After that, here a couple of issues I've had in the past:

               

              - I don't know your situation, but some companies or security policies don't allow traffic through the required ports. When this happened, I got a similarly useless error message. This is something that would be changed at the server policy level (not the FMS policies but the OS itself).

               

              - Try w/ http & with https. Secure vs. insecure connect using different ports, so the URL string will make a difference. During troubleshooting in the past I've seen users able to connect to one site but not the other, and that was their issue.

               

              - See what happens when you enter the IP addy of the machine you're trying to reach (external IP) without any of the FMI/webd afterward. This usually brings me to a mostly blank page w/ an icon that says something like "FileMaker database," but shows no actual data. This would let you know that it's able to connect to the machine, but FM server is refusing to share any of its secrets.

               

              - Make sure that WebDirect access is enabled at all of the required levels:

                   - solution level - make sure that the solution is set up to allow webdirect connections

                   - user level - make sure that your user has the appropriate permission set to access via webdirect

                   - server level - make sure that the web server is up and running, and that the solution you're interested is accessible via webdirect.

               

              Have you worked through those steps yet?

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              • 4. Re: WebDirect not accessible (issue with port https?)
                kazznfx

                Oh one other thing.

                 

                Can you connect to the admin portal by accessing port 16000?

                • 5. Re: WebDirect not accessible (issue with port https?)
                  bellenaessens

                  Just tried it and it works locally, so it's not a priviliges issue or a server issue.

                   

                  Firewall is what I thought in the first place, but I'm not sure where to go looking...

                  • 6. Re: WebDirect not accessible (issue with port https?)
                    bellenaessens

                    kazznfx wrote:

                     

                    - Try w/ http & with https. Secure vs. insecure connect using different ports, so the URL string will make a difference. During troubleshooting in the past I've seen users able to connect to one site but not the other, and that was their issue.

                    Have tried both, but the issue is still the same: I get a message that http or https are not accepted by the remote device (I'm suspecting my router firewall).

                    kazznfx wrote:

                     

                    - See what happens when you enter the IP addy of the machine you're trying to reach (external IP) without any of the FMI/webd afterward. This usually brings me to a mostly blank page w/ an icon that says something like "FileMaker database," but shows no actual data. This would let you know that it's able to connect to the machine, but FM server is refusing to share any of its secrets.

                    I can access the file locally (localhost), so I don't think it's FMS that's causing the issue. Most likely it's my router's firewall. Just need to figure out what settings to change to allow the connexion, without disabling security altogether. ;-)

                    • 7. Re: WebDirect not accessible (issue with port https?)
                      bellenaessens

                      kazznfx wrote:

                       

                      Oh one other thing.

                       

                      Can you connect to the admin portal by accessing port 16000?

                      Perfectly possible locally. Or do you mean try an outside connection?

                      • 8. Re: WebDirect not accessible (issue with port https?)
                        bellenaessens

                        Mike's test worked, but thanks for the suggestion beverly

                        • 9. Re: WebDirect not accessible (issue with port https?)
                          bellenaessens

                          Some additional information, because I realize the set-up of the network could be of influence:

                           

                          I have a modem, obviously, with a router attached to it that distributes the connection locally. The FM server box is running on a virtual machine on an older (but still performant) PowerMac.

                           

                          Additionally: very strange: when I check FMS setup, the IP address under webserver has a completely different subnet than all other IP addresses in my network. Is that normal?

                          • 10. Re: WebDirect not accessible (issue with port https?)
                            bellenaessens

                            bellenaessens wrote:

                             

                            Some additional information, because I realize the set-up of the network could be of influence:

                             

                            I have a modem, obviously, with a router attached to it that distributes the connection locally. The FM server box is running on a virtual machine on an older (but still performant) PowerMac.

                             

                            Additionally: very strange: when I check FMS setup, the IP address under webserver has a completely different subnet than all other IP addresses in my network. Is that normal?

                            Figured it out based on my last message. I was doing the port forwarding in my router, but forgot to do the same on my modem. Of course I couldn't get to my router without getting past the modem... DUH! *rolling my eyes at my own stupidity* Works like a charm now! :-D

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                            • 11. Re: WebDirect not accessible (issue with port https?)
                              beverly

                              Thanks for the update!

                               

                              Sent from miPhone