3 Replies Latest reply on Apr 18, 2017 2:41 PM by TSGal

Re-entry of credentials required when file is accessed from FM Cloud

jtu Apr 18, 2017 12:01 PM

Product and version FileMaker 15.0.3.305

OS and version Windows 7 Professional SP1

Hardware Dell laptop, 8GB RAM, 64-bit OS

Description and how to replicate I'm opening a hosted file (B) from a local file (A) via script. The accounts and credentials that exist in A also exist in B. (I have also authorized A to access B, but from my testing I think that is irrelevant to the problem.)

When I work strictly locally, if I log into A as a regular user (password required, read-only access) and run the script to open B, B opens read-only. If I log into A with full permissions and run the same script to open B, B opens with full permissions. In both cases, B opens without any re-entry of credentials, which is the desired behavior.

However, when I upload B to FM Cloud and modify the script to open the hosted version, the behavior is different, but only when I log into A as a regular user. In that case, when the script runs, the system requests the credentials for accessing B. That is a problem for the synchronization routine I want to set up.

Workaround I thought maybe I was doing something wrong and so posted to the Community discussions (Re-entry of credientials required when file with restricted access is hosted on cloud? ). However, I haven't heard anything about the problem itself, so it seems like this may be a bug and not user error. I tried using GoZync as a work-around (couldn't use MirrorSync because of the limitations it has with FM Cloud), but it has the same problem. From reading I've done today, I have found that FM Cloud differs from FM Server in some ways that could be correlated with this problem, but I have no way to test this.

1. Re: Re-entry of credentials required when file is accessed from FM Cloud

TSGal Apr 18, 2017 1:41 PM (in response to jtu)

jtu:

Thank you for your post.

Working with another Support Technician, we were unable to replicate the issue using local file created with FileMaker Pro 15.0.3 under Windows 7 and the hosted file on FileMaker Cloud. However, we did manage to replicate the issue only when the Extended Privilege "Access via FileMaker Network (fmapp)" was unchecked in both files for the "regular" account. Check to see if this is the case.

TSGal
FileMaker, Inc.
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2. Re: Re-entry of credentials required when file is accessed from FM Cloud

jtu Apr 18, 2017 2:37 PM (in response to TSGal)

Thank you so much for the quick help! This did indeed do the trick.

When I originally posted to the community, I thought I probably had made an oversight like this, but then the lack of response made me think maybe not. Should I copy the solution to that posting? Or is there a better way to handle the redundancy?

Thanks again!
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3. Re: Re-entry of credentials required when file is accessed from FM Cloud

TSGal Apr 18, 2017 2:41 PM (in response to jtu)

jtu:

Posting on this board (Report an Issue) cannot be moved to the Discussions board. Therefore, you can post a reply to the posting on the Discussion board that it was solved.

TSGal
FileMaker, Inc.
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