The behavior of
z will clear any other characters previously entered.
When we enter the letter v, W840731253 appears in the user name login line
Is typical of holding down the control key. Ctrl-z is undo and ctrl-v is paste--which could paste the bold text from the clipboard.
Sounds like a malfunctioning keyboard to me.
Thanks for your reply, and I agree that is sounds like a keyboard problem, except that it's happening on all workstations. It doesn't seem to be a problem except on the FM login.
Perhaps there is some widget installed on all workstations that is interfering.
Try taking one workstation and stripping it down to only the most basic essentials plus FileMaker and see if the problem occurs. If so, try installing one widget at a time until it breaks again.
Thanks for the suggestion. I'll give it a try and report back.
Given that this is a 911 center where fast/accurate keyboarding is essential, wonder if there is some other widget that is specifically designed to speed data entry on another app that is modifying the keyboard input....
I'll check with the IT person when I'm on site the Thursday. (He's not available today.)
Thanks for your help,
When this happens, are other applications affected as well?
I used to co-manage a 911 center, not as the IT person but in management. Although I did not run Filemaker on the active Call Taking/Dispatching machines or have FMS running with other programs, I did encounter various errors on the machines. Even a small center has an abundance of various software programs, equipment, and telephone company software that is required to run the center. Try to determine if any updates or new equipment installs were performed on the servers and workstations.
One of the first things I always checked were the “Event Logs” on the machines followed by checking if any of the OS or various vendor software companies performed an update. Other issues we encountered were viruses/malware, unauthorized software and accessory equipment (mouse) installs, and Internet browsing.
I would also closely look at what “philmodjunk” mentioned about speed entry devices.
Another thing to try is to just place a password protected filemaker file on the desktop and see if the error still happens and I would try a copy of the served file on an unaffected machine.
Do other programs that require user name & password have the same error?