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User can't type a, c, x, or y on login screen

Question asked by LawrenceCamp on Apr 25, 2017
Latest reply on Apr 25, 2017 by mikeo'neil

I received the following from a client:

 

"We’ve noticed that sometimes Filemaker will not allow us to input certain characters, making it impossible to login.  To get around the issue, we have to reboot the workstation.  When the issue presents, we cannot enter the letters a, c, x, or y.  Entering the letter z will clear any other characters previously entered.  When we enter the letter v, W840731253 appears in the user name login line.  Is this a code for imminent implosion???  If so, I’m going to retire tomorrow!"

 

This client is using FM 14 on Windows 7. Server is also 14 running on Windows 2012 R2. Users are all on a LAN.

 

I notice that the characters listed would invoke functions if the control key was pressed, but the user says no other keys are used. This is happening on all or most of the workstations. (Rebooting is a concern because this is a 911 call center and they need to avoid down time as much as possible.)

 

Any ideas or suggestions are appreciated.

 

Thanks,

Lawrence

L@LBCAMP.COM

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