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Elapsed Time/call & Wait Time/call numbers very high FMS11

Question asked by ecohomes on Apr 25, 2017
Latest reply on May 8, 2017 by wimdecorte

Hi,

 

I have taken over a FM11 server and the users have a lot of issues with "coffee cupping" where FM Pro is hanging when they get their next lead from the CRM. They get the coffee cup icon for a good couple of minutes before it actually loads. Most of the time it gives the error "a user is modifying this record".

 

I just checked the Filemaker server admin console and on the statistics page I can see very hight numbers for Elapsed Time/call & Wait Time/call. I have attached a screenshot of the statistics page.

 

What can I do to try and fix this? Server cache is set to 700MB and clients are on the default 64MB.

 

Thanks

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