3 Replies Latest reply on May 4, 2017 8:01 AM by TSGal

    FileMaker Go fails to update unstored calculation fields on layout after auto reconnect

    user14060

      Product and version FileMaker Go 15.0.4

      OS and version iOS 10.3.1

      Hardware: iPad Pro, iPad 2

       

      Description: After a variable amount of time, FileMaker Go will start to not display the results for unstored calculation fields in a button bar on a single list view layout. Refreshing the layout, closing the file or changing layouts does not seem to resolve. If the same information is viewed from another device it will display all of these unstored calculations properly. I have a hunch it has something to do with the auto reconnect to the database that occurs for the mobile user but have not been able to confirm.

       

      How to replicate: Not able to make this replicate consistently. Appears to occur at random but after use for some time. May have something to do with auto reconnecting to the hosted file after iPad goes to sleep or they travel to another location. Issue has only been confirmed on a single layout called "The Grid."

      Workaround: Restarting the iPad has resolved this every time so far. Forcing quitting FileMaker Go or closing the file, and re-opening does not resolve.

       

       

      Any ideas or troubleshooting steps would be appreciated.

       

      Matt Hintz

      Lead Developer - MC Services

        • 1. Re: FileMaker Go fails to update unstored calculation fields on layout after auto reconnect
          TSGal

          user14060:

           

          Thank you for your post.

           

          You mention the button bar is "on a single list view layout."  Is the button bar in the Body part?  Header part?  Footer part?  Navigation part?

           

          After you reconnect, does FileMaker Server show the client is connected?  Or, is the file hosted by FileMaker Pro?

           

          If you create a new layout that is similar to "The Grid", does the issue still occur?

           

          Any other information you can provide may be helpful in narrowing down the possible cause.

           

          TSGal

          FileMaker, Inc.

          • 2. Re: FileMaker Go fails to update unstored calculation fields on layout after auto reconnect
            user14060

            You mention the button bar is "on a single list view layout."  Is the button bar in the Body part?  Header part?  Footer part?  Navigation part?

            • Body
            • I have also tried previous iterations of this layout trying to layer two fields on top of each other but that iteration had similar issues after a user reconnected their session. Using a button bar was another attempt to resolve this issue.

             

            After you reconnect, does FileMaker Server show the client is connected?  Or, is the file hosted by FileMaker Pro?

            • Yes, server shows the client is connected.

             

            If you create a new layout that is similar to "The Grid", does the issue still occur?

            • Yes, new layout manually recreated everything on the layout. Issue still occurs.
            • 3. Re: FileMaker Go fails to update unstored calculation fields on layout after auto reconnect
              TSGal

              user14060:

               

              Thank you for the additional information.

               

              Our Development and Testing teams want to see a copy of your solution so they can determine why the unstored calculations may be failing.  I have sent you a private message with instructions where to send the file.

               

              TSGal

              FileMaker, Inc.