Thank you for your post!
You might need to add or modify a Sort Records Script Step.
You might provide further information on what you currently have configured and what isn't working as you'd expect.
I'm also going to move this thread from the FileMaker Community Feedback Space (which is specifically for input on the Community itself) to the Discussions Space where you should receive more views and potentially more feedback on this topic!
Furthermore... once you write your sort script then you can:
1. attach it to the layout with the OnLayoutEnter script trigger so that any time a user hits that layout it will automatically sort
2. Attach it to a button so the user is in control of the sort order.
3. Teach your users how to use the built in sort functionality.