4 Replies Latest reply on May 5, 2017 7:27 AM by NicholasWelander

    FM Server Crash Upon Committing Database Changes

    NicholasWelander

      One of our files has been crashing every time we try to commit database changes.

       

      • About 10 files are hosted with 60+ active users. (We have a development server, but we program on the production server for a couple weeks after a release to make any fixes on the fly.)
      • Users are not able to login, but all users currently logged in can still function, though I'm not sure how long that would last.
      • None of the other files are affected.
      • We've found that simply closing the file and reopening it does not work, so we've had to restart the server every time.
      • It initially occurred perhaps every other week, but now it seems to happen every time a database change is committed.
      • It does not seem to be specific to any table or field. So far (as we can recall), adding fields or modifying relationships has caused the crash.
      • We've rebuilt the file and it found/fixed one source of corruption. I believe that was an isolated incident, though.
      • When the developer that causes the crash does so, the event log only states "example.user has been disconnected / is not responding".

       

      I'm looking for possible causes or solutions. Let me know if there is any additional information I can provide.

       

      Thank you,

      Nick