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Unable to Open Database from FileMaker Cloud Console

Question asked by kmrphyrenascent on May 26, 2017

We are trying to set up FileMaker Cloud for the first time. We have a database created in FM Pro 16 Advanced.  We encrypted on the Database on our PC and were able to upload it to FileMaker Cloud.  So far so good.


However, when we try to open the database from the FileMaker Cloud Console, we provide the encryption key and the system seems to take it, but a short while later we receive a Security Notification that says, "SECURITY: Database "XXX" cannot be opened because it does not have the required password protection."  We have verified that our file contains an Admin account with a password.   Any ideas of what we need to do differently?  Thanks!