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I worked in technical support for 5 years when FileMaker, Inc. was called Claris. I don't ever remember telling a customer I couldn't help them. With that said, I don't do installations of FileMaker Server on a weekly or even monthly basis anymore. Most of my clients install it themselves quickly and easily. Technical support should be the hub for these types of issues since that's the first place someone calls with installation issues. Someone else here might some good ideas for you but if you don't get an answer, try technical support again. If they tell you that can't help you then ask to be escalated to someone with more experience.