Is the mail client "Outlook?" What version of Outlook is running (32- or 64-bit)?
Outlook 64 bit. This also happened with another client that was using thunderbolt 64 bit.
Thanks. It's been my experience that most of the problems between FileMaker Pro and Outlook stem from 32- and 64-bit mismatches. I have one client where they found several machines that had 64-bit windows, but the 32-bit version of office installed. Some even had both, or remnants of the 32-bit version, and Windows would default to that version, even if the 64-bit was installed.
You can switch to MBS FileMaker Plug-in for sending emails.
Using SMTP via CURL functions. Check SendMail functions to build email with/without HTML, multiple attachments and properly encoded names & texts. Tutorial: Sending emails in FileMaker with MBS Plugin
We can even configure it for Outlook 365. No problem there.
Or if you like to send via Outlook, please check our new SendMail functions in 7.2 version of our plugin. They can send via Outlook, Thunderbird or other MAPI clients, independent of 32/64bit issues and with a few more options. see Send emails via Outlook
Great I'll change that in the next re-write.
In the mean time she needs to be able to send emails from the runtime using her mail client.
Does anyone know how to fix the mail client or the run time so the send mail script will function properly? As I said, it worked for several weeks before just stopping communication between FM runtime and the mail client.