6 Replies Latest reply on Jun 6, 2017 11:22 PM by anand_vaghela

    FM Cloud Creation Issue

    rob_w

      Has anyone else gotten this? 

       

      "Hello,

      An error occurred during the creation of your FileMaker Cloud instance. We apologize for the inconvenience. 

      Your cloud stack will be deleted from the Amazon Web Services (AWS) CloudFormation Management Console.  (BTW this does not happen.)

      You will not incur charges for your current AWS subscription to FileMaker Cloud. However, you will need to return to your AWS account, cancel the current subscription (cannot find where this is done), and purchase FileMaker Cloud again.

      Regards,

      FileMaker, Inc."

       

      I get this email from FM every time I try to create an instance of FM Cloud.  The AWS instance gets created just fine.  I've tried everything I can of including generating new keys.  It's supposed to be up and running in 20 minutes or less.

       

      I've also found that the support staff at FM uses old screen shots to walk you through creation.  That's really not good.

       

      I am very skeptical about hosting a DB in AWS.

        • 1. Re: FM Cloud Creation Issue
          bigtom

          My advice would be to keep calling FMI until you get someone who will actually help you.

          There must be a problem or some reason it is not working. I have done it before and it works for me.

           

          You can also report this in the Product issue area: Report a Product Issue

           

          FMI seems to keep a good eye on the issues community area. The more details the better.

          • 2. Re: FM Cloud Creation Issue
            PointInSpace

            Note that we offer FileMaker hosting services competitive with FileMaker Cloud/AWS pricing, and we include *full management* with our packages.  This means we set the server up for you, hand you access to the FileMaker Server Admin console and you go - no need to configure at the OS level, though we certainly give you access to such.  You also get a full FileMaker Server install with our services, without the limitations of Cloud.

             

            Please contact me privately here or off-list to jmay(at)pointinspace.com for further details.  Thanks!

             

            - John

            • 3. Re: FM Cloud Creation Issue
              anand_vaghela

              Rob

               

              Can you walk us through the deployment process you are doing?  Have you watched the videos posted to YouTube?  Are you doing a BYOL or purchasing user connections directly from AWS Marketplace?

              • 4. Re: FM Cloud Creation Issue
                bigtom

                Rob,

                 

                It is great to seeanand_vaghela here and he is one of the people at FMI that can really help you if you have a found a problem with FMC.

                • 5. Re: FM Cloud Creation Issue
                  rob_w

                  Hello Anand.  The issue began when I did not realize that FM Cloud creates an AWS instance automatically.  I thought I had to create an AWS first.  When I mistakenly terminated the AWS instance created by FM Cloud the problem began.

                   

                  So now I have the problem of Converting the License.  The off boarding of the FMS License pulled from historical instances has not given me an FMS 16 5 User License to apply.  It has given me many others which are not what I need.

                   

                  That's it in a nutshell.

                  • 6. Re: FM Cloud Creation Issue
                    anand_vaghela

                    Rob,

                     

                    Send me a private message with your email address - see how we can address