My advice would be to keep calling FMI until you get someone who will actually help you.
There must be a problem or some reason it is not working. I have done it before and it works for me.
You can also report this in the Product issue area: Report a Product Issue
FMI seems to keep a good eye on the issues community area. The more details the better.
Note that we offer FileMaker hosting services competitive with FileMaker Cloud/AWS pricing, and we include *full management* with our packages. This means we set the server up for you, hand you access to the FileMaker Server Admin console and you go - no need to configure at the OS level, though we certainly give you access to such. You also get a full FileMaker Server install with our services, without the limitations of Cloud.
Please contact me privately here or off-list to jmay(at)pointinspace.com for further details. Thanks!
Can you walk us through the deployment process you are doing? Have you watched the videos posted to YouTube? Are you doing a BYOL or purchasing user connections directly from AWS Marketplace?
Hello Anand. The issue began when I did not realize that FM Cloud creates an AWS instance automatically. I thought I had to create an AWS first. When I mistakenly terminated the AWS instance created by FM Cloud the problem began.
So now I have the problem of Converting the License. The off boarding of the FMS License pulled from historical instances has not given me an FMS 16 5 User License to apply. It has given me many others which are not what I need.
That's it in a nutshell.
Send me a private message with your email address - see how we can address