AnsweredAssumed Answered

Photos taken on iPad using Insert from Device sometimes not being saved

Question asked by jeffalmquist on Jun 5, 2017
Latest reply on Jul 30, 2018 by TSGal

We have an FM Go solution that creates a new record, then lets the user take a photo, which is then inserted into a container field in the new record. Once every 10-20 photos it seems, after the photo is taken, the container field remains empty - the photo is not saved. The user has to delete the blank record and take that photo again. I've tried various combinations of Commit Records, Refresh Window, and Pause durations, but it's still happening and there does not seem to be a pattern. For a while I got it working in FM Go 15, but then I opened the same file in FM Go 16 and the problem was back. Has anyone ever seen this? Have any theories as to the cause? Or have an idea for a workaround?