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FMS 16 Web Direct over EC2 - can't connect

Question asked by Michael Frankel on Jun 7, 2017
Latest reply on Jun 8, 2017 by Michael Frankel

HI -

 

I'm running Web Direct on an Amazon EC2 instance The instance is running Windows Server 2016.

 

Before I get into my questions, let me get the essential things out of the way:

 

  1. All required ports are open via EC2 (Security Group) and the Windows Firewall is turned off.
  2. I am able to access the database using FileMaker Remote.
  3. I can access the database via WebDirect if I'm RDP'd into the machine on AWS.
  4. The machine has an Elastic IP (i.e., it's static).

 

So now let me tell you the issue. I cannot connect to the database via WebDirect from my office computer. I can see the list of databases in the main WebDirect screen, host-ip-address/fmi/webd, but once I click on one, nothing happens.

 

When it does fail, what I see is that the beginning of the URL has switched from the public IP to the private IP of the server. That leads me to my next questions:

 

  1. Do I need to change the "network" on the server to "public"?
  2. How do I get WebDirect to only use the public IP?
  3. When I go into the Admin Console, it shows the private, not the public IP. Is that the problem? If so, how do I fix it.

 

Any help on this would be much appreciated.

 

Thanks,

--

Michael Frankel

Wizard Consulting Group, Inc.

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