3 Replies Latest reply on Jun 15, 2017 8:11 AM by TSGal

    FileMaker Crashing and using wrong .NET Framework version?

    jonack70

      My client has users who's FM PRO 14 keeps crashing.

       

      On the machine hosting FM PRO (they are using Citrix Xenapp)-- I see the following error:

      (even though they have .NET Framework 4.5 installed)

       

      ideas?

       

      thanks!

      Screen Shot 2017-06-06 at 9.37.12 AM.png

        • 1. Re: FileMaker Crashing and using wrong .NET Framework version?
          TSGal

          jonack70:

           

          Thank you for your post.

           

          What version of Citrix Xenapp are you using?

           

          The only relevant issue reported with Citrix Xenapp (6.0 and 6.5 on a Windows Server 2008 R2 machine - only 6.5 is officially supported for FileMaker Pro 13) )was with FileMaker Pro 13 and unable to launch if Citrix "Zero Latency" key is set to 4.  It needs to be set to 0.

           

          There is also information about turning off zero latency via the User Interface:

          1. Start the "SpeedScreen Latency Reduction Manager" by selecting:

          Start -> Citrix -> Administration Tools -> SpeedScreen Latency Reduction Manager.

          2. To turn on: add "FileMaker Pro" or "FileMaker Pro Advanced" to the "Configured application list".

          3. To turn off: delete any occurrence, if any, of "FileMaker Pro" or "FileMaker Pro Advanced" from the Configured application list".

           

          Let me know if this helps.

           

          TSGal

          FileMaker, Inc.

          • 2. Re: FileMaker Crashing and using wrong .NET Framework version?
            jonack70

            Thank you!

             

            will try!

             

            anything about FileMaker using the wrong version of .NET Framework and how to fix that?

            • 3. Re: FileMaker Crashing and using wrong .NET Framework version?
              TSGal

              jonack70:

               

              FileMaker Pro and FileMaker Server should both install .NET framework.  Rather than trying one item at a time, I suggest uninstalling FileMaker Pro, remove the FileMaker folder, and then perform a new installation as all new files will be written.

               

              TSGal

              FileMaker, Inc.

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